Operations Manager

Richemont•Toronto, ON

10d•CA$95,000 - CA$105,000•Onsite

About The Position

The Operations Manager is responsible for the overall management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies and procedures to ensure efficiency and compliance. As a member of the Boutique management team, the Operations manager actively participates and contributes to the overall team and the Boutique’s success. As an Operations Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

Requirements

Excellent understanding of the luxury client experience
Capacity to manage several projects simultaneously and in a timely manager
Strong understanding of Operations, Security and IT
Prior management experience
Strong computer skills
Strong written, verbal and interpersonal communication skills
Valid work authorization for employment in Canada

Nice To Haves

Bachelor’s Degree and/or four to five years of working in management in a fast-paced luxury environment is preferred.

Responsibilities

Plans, schedules, and ensures effective and timely presentation of all administration, inventory, operations and logistics within the boutique.
Ensures proper understanding and execution of all brand guidelines and procedures related to store operations with their team and monitors daily financial aspects of boutique sales – ensuring daily transactions and proper paperwork are submitted to the Corporate office/Richemont in a timely manner and with accuracy.
Manages supplier coordination, daily maintenance of the boutique and supply replenishment.
Motivates, supports and develops the Vault team by regularly conducting team meetings, ensuring staff is aware of new projects, upcoming events and potential issues.
Responsible for the boutique stock and inventory – ensuring all inventories and counts are done in total compliance with Richemont guidelines and report on any potential issues.
Ensures audit and action plan follow up and monitor all aspects of product movement and stock maintenance.
Responsible for training all new Boutique team members on financial guidelines, Richemont operations and all process related to sales.
Pays attention to working conditions and develops action plans to improve them if necessary and is responsible for daily set up and unset of the Boutique for Opening and Closing.
Collaborates with Richemont security management to improve the security efficiency in the boutique.