Operations Manager

Fiserv•Hagerstown, MD

1d•$75,000 - $108,000•Onsite

About The Position

As an Operations Manager, you will support payment facilitator and marketplace registration activity on behalf of clients by coordinating submissions, reviews, renewals, and issue resolution across internal and external stakeholders. You will work closely with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to help maintain accurate registrations, meet service levels, and support ongoing operational compliance.

Requirements

6+ years of experience in payments, merchant acquiring, compliance operations, risk operations, or registration operations supporting client-facing processes
6+ years of experience working with card brand rules, sponsor bank requirements, acquiring bank processes, or payment facilitator registration activities
6+ years of experience researching operational issues, managing escalations, and coordinating with internal and external stakeholders to meet defined service level agreement (SLA) requirements
Experience preparing reporting, maintaining procedures, and supporting audits, annual reviews, or compliance monitoring activities
Ability to build effective working relationships across sales, compliance, banking partners, clients, and external organizations
Bachelor's degree or higher in business, finance, operations, compliance, or a related field, or equivalent combination of education, related experience and/or military experience

Nice To Haves

Experience supporting payment facilitator (PFAC) or marketplace registration programs
Experience working directly with card brands, acquiring banks, or sponsor banks
Experience in merchant services, payments operations, or financial services compliance
Experience using case management, workflow, or reporting tools to track registration and review activity

Responsibilities

Manage payment facilitator and marketplace registration activities for clients, including reviewing requests, researching requirements, and coordinating submissions, follow-up actions, and escalations
Partner with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to gather required information and documentation needed to complete registrations and annual reviews
Complete annual reviews for registered and approved payment facilitators and support yearly audits across sponsor banks
Monitor registration status, non-compliance activities, and reporting requirements, and provide updates to internal teams and external partners as needed
Research incoming inquiries and respond within defined service level agreement (SLA) timeframes
Participate in weekly, monthly, and ad hoc meetings and client calls related to potential registrations, new registrations, monitoring activity, and escalated issues
Review card brand rules and internal procedures, identify gaps, and update process documentation and reference materials to improve accuracy and consistency

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave