Operations Manager

Tulsa County

7d•$5,915•Hybrid

About The Position

Under general oversight, the Operations Manager provides executive-level leadership for the daily and strategic operations of assigned departments, ensuring alignment of people, processes, and systems to fulfill statutory responsibilities, achieve organizational objectives, and deliver accurate, efficient, and professional public service. Assigned departments may include Residential, Commercial, and Personal Property Appraisal, Title Research, Taxpayer Services, and other operational areas as determined by the Assessor. This position exercises substantial independent judgment in directing multi-department operations, developing supervisory capability, coordinating interdepartmental activities, and improving organizational performance. The Operations Manager establishes measurable performance expectations, promotes accountability, ensures operational consistency and efficiency, and maintains compliance with applicable Oklahoma statutes, Oklahoma Tax Commission requirements, and professional standards. As a senior operational leader, the Operations Manager participates in strategic planning, organizational development, and operational decision-making, and may serve as a member of the Assessor’s Executive Staff at the discretion of the Assessor. The role is expected to assume expanded leadership responsibility as organizational needs evolve, performance demonstrates readiness, and additional authority is delegated. Success in this position requires clear, timely communication across all organizational levels to support coordinated execution and informed decision-making.

Requirements

Strong leadership capability with emphasis on developing, coaching, and holding supervisory personnel accountable.
Ability to organize, prioritize, and coordinate complex operational environments across multiple departments.
Knowledge of organizational leadership principles and public sector administration.
Ability to establish accountability frameworks and manage performance consistently.
Ability to manage organizational change and implement structured process improvements.
Strong independent judgment in evaluating operational problems, interpreting policy, and implementing practical solutions across interrelated functions.
Ability to balance competing priorities while maintaining statutory compliance and operational effectiveness.
Knowledge of Oklahoma property tax administration and general assessment operations.
General proficiency with operational systems, databases, and Microsoft Office applications.
Ability to develop, interpret, and apply performance metrics and operational reporting.
Bachelor’s degree (Preferred) in Business Administration, Public Administration, Real Estate, or related field, OR a minimum of 7 years of experience in property assessment, public administration, or operational management, including at least 5 years in a supervisory or leadership role.
Upon hire: Successful completion of relevant training, which may include: IAAO Course 101 – Fundamentals of Real Property Appraisal, IAAO Course 102 – Income Approach to Valuation, IAAO Course 201 – Appraisal of Land, IAAO Course 400 – Assessment Administration, Supervisory and management development courses as assigned.
Ability to effectively interpret written, verbal, and procedural instructions.
Ability to communicate clearly and professionally in writing and speech with staff, management, external agencies, and the public.
Ability to prepare reports, correspondence, and operational documentation.
Ability to apply basic statistical and analytical methods, including ratios, percentages, and trend analysis, to evaluate operational performance.
Ability to interpret performance metrics, workload data, and system-generated reports to support decision-making.
Upon hire, obtain Certificate of Advanced Accreditation as provided for in Title 68 O.S. §2816.
Complete internal cross-training program within the Tulsa County Assessor’s Office.
Employee is regularly required to use hands and fingers for handling or data entry; frequently required to move about independently, speak, and hear.
Must have visual ability sufficient for reading and analyzing documents and digital systems, including close, distance, and peripheral vision, and ability to adjust focus.
Employees must safely operate a motor vehicle while conducting official business and comply with all applicable laws and Assessor's Office vehicle use requirements.
Work independently and in a team with tact, support, and cooperation for customers, co-workers, and supervisors.
Be capable of effectively using Microsoft Office applications, including Word and Excel.
Perform other duties as assigned, assist in all functions of the office, and train co-workers.
All offers of employment are contingent upon the successful completion of a background investigation, as applicable laws permit.
All employees of the Tulsa County Assessor’s Office must place any real estate license in an INACTIVE status while employed here, or as soon as any current transactions are completed.

Nice To Haves

Bachelor’s degree in Business Administration, Public Administration, Real Estate, or related field

Responsibilities

Develop supervisory capacity through structured coaching, delegation, performance feedback, and succession planning.
Establish and reinforce a culture of accountability, accuracy, consistency, and public service.
Evaluate supervisory performance and provide ongoing performance management, including feedback, formal reviews, and development planning.
Delegate authority appropriately while ensuring supervisors are accountable for outcomes within their areas of responsibility.
Maintain regular communication with departmental supervisors to align priorities, expectations, and operational goals.
Participate in recruitment, selection, and onboarding of staff as assigned.
Develop and maintain performance measurement systems covering productivity, accuracy, timeliness, service quality, and compliance indicators.
Analyze operational data, workload trends, and system-generated reports to support decision-making and identify improvement opportunities.
Oversee workflow design and execution across statutory cycles, including valuation processes, exemptions, audits, taxpayer services, and required reporting.
Ensure accurate, timely, and secure processing of property records, valuation outputs, and taxpayer information.
Maintain quality control systems to ensure consistency, accuracy, and defensibility of operational outputs.
Lead continuous improvement initiatives based on analysis of errors, appeals, complaints, and workflow performance.
Coordinate operational requirements with HR, Legal, IT, Finance, and other support functions to ensure legal, technical, and administrative alignment.
Support preparation for Board of Equalization hearings, court proceedings, audits, and external reviews by ensuring documentation and personnel readiness.
Conduct periodic operational reviews and after-action evaluations to improve performance and inform future planning.
Exercise independent judgment in resolving operational issues and implementing process or policy improvements consistent with statutory requirements.
Participate in strategic planning related to organizational structure, staffing models, budgeting priorities, technology systems, and long-range operational development.
Ensure consistent application and understanding of Oklahoma statutes, Tax Commission requirements, and administrative rules across departments.
Represent the Assessor’s Office in meetings with county officials, taxpayers, and external agencies, ensuring accurate communication of operational status and priorities.