Operations Manager - New Gym Opening!

EōS Fitness•FLL14 - Longwood: E State Rd 434 / S US Hwy 17-92, FL

13h•Onsite

About The Position

EōS Fitness is seeking an Operations Manager to oversee the Service team and ensure day-to-day operational excellence in a new gym opening. This role involves exceptional customer service, monitoring revenue goals, managing retail, ensuring member fee compliance, inspecting facility functionality and cleanliness, and collaborating with other departments to enhance gym performance and uphold brand standards. The Operations Manager must be flexible and adaptable to changing needs, with duties subject to management discretion. The primary purpose of this position is to lead, coach, and train the Service team to foster a fun atmosphere, act as great hosts, and serve as the central point of information for members, guests, and staff.

Requirements

2-3 years of operations management experience
Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
3-4 years of customer service experience
Prior experience or strong interest in the fitness industry is a plus
Excellent relationship building and influencing skills with people at all levels and in all functions.
Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
Excellent MS Office skills
Embraces company Core Values.
Must successfully pass background check.
CPR certification required within 30 days of hire.
Intimately knowledgeable and up to date on all current company policies and SOP's to ensure adherence.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
Ability to bend routinely and repetitively to lift more than 40 lbs.

Nice To Haves

Prior experience or strong interest in the fitness industry is a plus

Responsibilities

Create an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
Hire, train, schedule, and supervise staff members, including kids club, front desk, and janitorial staff.
Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Benefits

A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise – including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
401(k) + Company matching!
Personal education growth options with Sophia Learning.