About The Position
Oversee and optimize operational processes for the MX Care+ team, focusing on system integration and set-up efficiency. Act as liaison between IT/dev teams and the Care+ business, driving requirements gathering, system analysis, and process improvement. Lead tactical execution of system set-up including SKU creation and product mapping across multiple channels. Collaborate cross-functionally to ensure timely deployment of systems and solutions while monitoring performance metrics. Support internal and external partners in Korea and India; must be able to work outside US business hours 10-15% of the time.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
- Strong understanding of operational processes and project management methodologies.
- Proven ability to lead and manage cross-functional teams.
- Excellent communication, problem-solving and analytical skills.
- Fluent in English
Nice To Haves
- Bachelor's Degree in Business Administration, Operations Management, or related field
- Fluent in Korean
- Experience in the device protection, technology or consumer electronics industry
- Familiarity with MX Care+ operations and systems
Responsibilities
- Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
- Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions.
- Responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
- Tactical task execution and ownership of system set-up, including SKU creation and product mapping across multiple channels.
- Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
- Ensure compliance with organizational policies and industry regulations in all operational activities.
- Support internal and external partners and work outside of US business hours approximately 10%-15% of the time.
Benefits
- Medical Insurance (Health, Dental & Vision)
- 401(k)
- H1B/Green Card Sponsorship for qualified employee
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
