[US-DC] Operations Manager

HelloFresh • Irving, TX

1d • Onsite

About The Position

The Operations Manager will provide cross-functional leadership from the front lines, immersing themselves in the trenches to optimize productivity, promote growth, encourage innovative ideas, and inspire change. This role involves mapping out, driving, and continuously improving day-to-day operations in a hyper-growth environment, effectively engaging, motivating, and directing the team to ensure on-time and accurate delivery of customer orders. The manager will oversee dynamic and cross-functional teams to assess daily operations of Production and Fulfillment teams, ensuring adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and continuously improving production. Responsibilities include coordinating product flow for efficient receiving, storing, and distributing of materials, driving continuous improvement in safety, quality, cost, and delivery, and fostering a customer-first environment committed to delivering the highest quality product. The role also involves analyzing shift performance to identify operational opportunities, trends, and cost-saving improvements, and partnering with the Production Planning team to execute production plans and adjust sequencing based on business needs.

Requirements

• 5+ years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)
• Bachelor’s Degree required
• High school diploma or GED required
• Proven success with managing 150-200+ employees in a hyper-growth organization
• Comprehensive background in production, assembly, pick/pack, shipping, receiving
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Continuous Improvement/Lean Manufacturing advocate efficient people & project management skills (Six Sigma, APICS, Kaizen certification preferred)
• Strong proficiency Microsoft Excel
• Team-oriented: track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Results-driven: recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
• Bold: entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; visionary leader that listens to your team and values their ideas
• Strategic: critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans.
• Customer-focused: understand the importance of customer experience and delivering the planned customer outcomes with the highest level of customer care and customer satisfaction

Nice To Haves

• WMS implementation a plus
• Six Sigma, APICS, Kaizen certification preferred

Responsibilities

• Provide cross-functional leadership from the front lines and immerse yourself in the trenches to optimize productivity, promote growth, encourage innovative ideas, and inspire change
• Map out, drive and continuously improve the day-to-day operations in a hyper-growth environment, effectively engaging, motivating and directing the team to ensure on-time and accurate delivery of customer orders
• Manage dynamic and cross-functional teams to better assess the daily operations of Production and Fulfillment teams
• Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and continuously improving production
• Coordinate product flow to drive the efficient process of receiving, storing, and distributing materials to departments
• Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Drive a customer-first environment focused on and committed to delivering the highest quality product to our customers
• Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements
• Partner with Production Planning team to execute devised production plans and adjust sequencing based on business need when necessary

Benefits

• Competitive hourly rate
• 401K company match that vests immediately upon participation
• Team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

What This Job Offers

• Job Type: Full-time
• Career Level: Manager