Operations Manager-CA

CVS Health•Redwood City, CA

13d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and supports the company’s purpose of helping people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example. The position supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The Operations Manager leads and supervises store crew activities, communicates information openly and promptly, and supports the Store Manager with operational and service improvement action plans. The role also assists customers with questions, problems, and complaints and promotes CVS customer service practices by greeting customers, offering help, and thanking them. This is a full-time position with a flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the employee must respond to urgent store issues. The anticipated schedule is 30 hours weekly. The typical pay range is $23.65–$37.65 per hour, with the actual offer depending on factors including experience, education, and geography.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.
High school diploma or equivalent required.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support the Store Manager in store management, supervision, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.