Operations Manager

Loomis•Albuquerque, NM

2d•Onsite

About The Position

The Operations Manager is responsible for overseeing and coordinating various aspects of operations, including route, dispatch, vault, and terminal operations. This role involves managing personnel, controlling costs, ensuring safety and security, and maintaining customer service standards. The Operations Manager will also be involved in operational planning, employee training, and maintaining compliance with regulatory statutes. A Human Performance Evaluation (HPE) is required as part of the qualification process, which includes specific physical testing.

Requirements

Logistics or transportation experience required
Successful completion of Human Performance Evaluation (HPE) including specific physical testing (lift, carry, push-pull, repetitive coupling, climb).

Nice To Haves

3-5 Years of Leadership Experience
College Education or Military experience is Preferred
1-2 Years of Safety and Security Experience

Responsibilities

Recruiting, interviewing, testing, selecting, and training of operations personnel.
Training, development, and performance evaluation of operations supervisors.
Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors.
Oversight and coordination of maintenance of vehicles, forklifts, and other equipment, ensuring timely preventive maintenance and repairs.
Controlling the costs of operations.
Ensuring the safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
Ensuring the security of cargo and terminal through training, monitoring, and enforcement of policies and procedures.
Investigating accidents and processing required paperwork.
Developing and maintaining customer service capabilities among all operations staff.
Responding to customer inquiries and/or complaints.
Controlling overtime hours, monitoring employee vacation schedules, and maintaining the effectiveness and efficiency of route, terminal, and vault operations.
Short and long-range operational planning to meet branch goals.
Delivering employee training to licensed armed driver/guards and terminal employees who operate or support armored transportation routes.
Overseeing the highly sensitive environment relating to ATM machines and the security required for all safety aspects.
Establishing and maintaining cooperative relationships with local, state, and federal law enforcement agencies.
Maintaining company compliance with regulatory statutes involving DOT, OSHA, and EPA.
Possessing basic knowledge of Transit Vault, coin vault, and CMS.