Operations Manager (Volunteer Management, Animal Care)

West Place Animal Sanctuary•Tiverton, RI

4d•Onsite

About The Position

The Operations Manager is responsible for supervising daily operations at West Place Animal Sanctuary, primarily managing all tasks associated with the volunteer program, feed/supply/medical ordering, inventories and organization, providing support to the animal care manager, and community outreach. The Operations Manager plays a key role in ensuring that the organization’s standards of excellence are met. This is a full-time position that requires weekends and holidays if they fall on scheduled workdays. The organization is open 365 days a year and requires a reliable candidate who can commit to consistent attendance. This role involves managing emergent calls and emails, potentially taking the work phone home, and assisting the public in a timely manner. Attention to detail and strong communication skills are paramount.

Requirements

Experience is required.
Operations Management: more than 5 years (Required).
Administration: required.
Must be able to be around/handle large animals when necessary.
Ability to stand for long periods of time (tours, inventories).
Ability to lift up to 30 lbs., more a plus.
Reliably commute or planning to relocate to Tiverton, RI 02878 before starting work (Required).
Must be willing to talk on the phone.
Must be reliable and show up for work every day.
Must be able to manage in-person requests and phone/emails.
Commitment to a team approach of working with staff members, volunteers and guests.
Strong listening, speaking and writing skills.

Nice To Haves

Public Relations: experience preferred.
Farm Animal Care: 1 year or more preferred or willingness to learn.
Repair experience preferred so you understand how to manage handy people.
Landscape experience preferred so you can understand how to manage greenthumbs.

Responsibilities

Maintain and grow volunteer base through outreach to individuals, community-based organizations and groups, colleges/universities, and corporations.
Review applications, check references, interview potential volunteers/interns, assess interests/skills, and match with appropriate activities.
Onboard all new volunteers/interns, collecting correct documentation.
Identify training opportunities for volunteers and staff; assign and track completion of assigned volunteer training.
Maintain weekly volunteer/intern scheduling and communicate with volunteers/interns to assure attendance.
Maintain volunteer/intern database and provide accurate and timely data.
Engage with existing volunteers/interns daily, providing feedback and guidance.
Maintain volunteer/intern recognition program and plan/execute volunteer/intern appreciation and training activities.
Identify high profile volunteers and connect them with appropriate stakeholders.
Recruit high school, college, and graduate level interns.
Manage orientation process for new interns.
Provide ongoing feedback to interns and complete school evaluations.
Update training information for interns as necessary and communicate trainings, fun facts, or educational questions.
Act as animal care manager when needed (training provided), overseeing volunteers performing feeding, cleaning, and maintenance.
Oversee cleaning, maintenance, and proper storage of sanctuary equipment.
Assist with the check-in of new animals and inspection.
Oversee cleanliness, maintenance, and daily care of kennel, office, and gift shop building.
Perform daily health checks on all animals and provide supplements, medications, injections.
Inform Animal Care Manager of any health issues with the animals.
Learn and understand the roles of Greenthumbs and Handypeople to maintain and delegate tasks.
Assist in overseeing that all buildings are maintained, cleaned, and repaired as necessary.
Monitor electric, heat, and AC usage in all buildings and be responsible for conserving.
Manage the day-to-day working and cleanliness of the property.
Responsible for all inventories, staying stocked on all supplies, food, medicine, tools, etc.
Respond correctly and promptly to emails.
Manage the main phone number and voicemails with knowledge and professionalism.
Assist the public in answering incoming questions.
Update SOP’s, manuals, training tools, and resources related to volunteers, animal care, and operations.
Assist other employees, visitors, donors, and volunteers in a cheerful and respectful manner.
Prepare current and necessary updates to the Operations Training Manual and the Animal Care Training Manual.
Maintain databases, including feed, medical supplies, inventory, and volunteers.
Maintain monthly calendar for shots, deworming, hoof care, etc.
Assist Director level staff with administrative tasks as needed.
Act as a Tour Guide for visitor weekends and private tours.
Book private tours, give tours, and understand the gift shop systems.
Book group volunteering, plan projects, and manage groups.
Book small weddings on property.
Assist in content for building the Virtual Tour platform.
Book Corporate Retreats.
Gather social media content for Communications Director.