Animal Care Operations Manager

City of San Antonio • 78227, TX

7d • Onsite

About The Position

Under administrative direction, is responsible for managing and coordinating the facility or field operations of the City's Animal Shelter and ensuring the safe, humane care, treatment, housing and transport of animals. Working conditions are primarily inside an office, with exposure to working in an animal kennel environment. Exercises direct supervision over assigned staff. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Requirements

• Bachelor's Degree from an accredited college or university.
• Four (4) years of managerial experience.
• Valid Class "C" Texas Driver's License.
• Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing.
• Knowledge of animal care procedures, practices, and techniques.
• Knowledge of Federal, State, and local laws and ordinances dealing with animal care activities.
• Knowledge of principles and practices of supervision, training, and personnel management.
• Knowledge of budget preparation and administration.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to develop animal care procedures and policies.
• Ability to respond rapidly and effectively in emergency situations.
• Ability to direct activities of a large number of employees.
• Ability to communicate clearly and effectively.
• Ability to supervise, train and evaluate assigned staff members.
• Ability to exercise initiative, judgment and diplomacy in all animal care and control related matters to include facility and field operations.
• Ability to formulate new techniques and strategies for more efficient operation of the facility and field operations.
• Ability to prepare and present comprehensive studies and reports.
• Ability to establish and maintain effective working relationships with employees, co-workers, management, and the public.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Nice To Haves

• Knowledgeable in Chameleon shelter management system
• Knowledge of animal welfare best practices, shelter operations, and lifesaving strategies.
• Experience leading animal shelter, adoption, placement, or lifesaving operations in a high-volume shelter or animal welfare organization.
• Experience with successfully increasing adoptions, live outcomes, or placement rates through program development, operational improvements, or strategic initiatives.
• Experience building, scaling, or redesigning an adoption program to increase capacity, throughput, and placement outcomes.
• Experience with managing high-volume operations while maintaining quality animal care and staff/customer service standards.
• Experience developing and managing large-scale adoption events, promotions, or other placement initiatives.

Responsibilities

• Manages operations, establishes goals and assesses performance of the facility and field operations to include cruelty investigations.
• Plans, assigns, and supervises the work of assigned personnel and provides advise and counsel to subordinates in ordinances, polices and regulations; oversees the training of new personnel in humane animal handling and care.
• Assists in the planning and in the implementation of new or revised animal ordinance, procedures and policies.
• Supervises the operation of a safe and humane animal euthanasia program and remains abreast of modern euthanasia methods.
• Participates in the development of policies and procedures; monitors work activities to ensure compliance with established polices and procedures; makes recommendations for changes and improvements to training, existing standards, and procedures.
• Enforces State and City laws, ordinances, and regulations pertaining to animal care.
• Investigates and responds to special requests and inquiries from the general public.
• Assists animal care personnel in determining courses of legal action, and in preparing the filing of charges in a duly constituted court of law.
• Prepares reports and special presentations regarding facility and field operations.
• Determines disposition of impounded animals as required by laws or ordinances.
• Works closely with a licensed Veterinarian who is responsible for medical decisions regarding the disposition of sick or injured animals.
• Participates in the development of the division budget and monitors fiscal operations.
• Develops management systems to track kennel and field activities; ensures that adequate records are maintained on each impounded or disposed of animal.
• Coordinates with other departments or agencies in activities related to animal control.
• Coordinates with other division managers in the scheduling of staff.
• Interprets department policies to personnel and the public.
• Provides expertise at the scene to staff during investigations or media presence.
• Evaluates staff performance in the field to ensure adherence to animal laws, ordinances, etc.
• Assists with and commutes to emergency animal shelters in the event of emergency evacuations.
• Performs related duties and fulfills responsibilities as required.

Benefits

• Pre-employment drug testing
• Background checks
• Physical, motor vehicle record evaluation, and additional background checks may be conducted if required for the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager