Operations Manager

Capital Waste Services • Aiken, SC

9h

About The Position

About Capital Waste Services At Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive. Position Summary The Operations Manager is responsible for overseeing the day-to-day execution of operations across assigned locations or lines of business. This role ensures safe, efficient, and compliant service delivery while driving performance, cost control, and continuous improvement. The Operations Manager leads frontline teams, manages operational metrics, and partners with cross-functional departments to support growth and customer satisfaction.

Requirements

• Bachelor’s degree in Business, Operations, Logistics, or related field (or equivalent experience)
• 5+ years of experience in operations, logistics, field service, or related industry
• 2–3+ years of leadership or supervisory experience
• Strong knowledge of safety and regulatory requirements (DOT, OSHA preferred)
• Proven ability to manage teams and drive performance in a fast-paced environment

Nice To Haves

• Experience in waste management, transportation, or environmental services
• Familiarity with route-based operations or fleet management systems
• Experience managing multiple service lines or locations
• Strong analytical and problem-solving skills

Responsibilities

• Oversee daily operations, ensuring services are delivered safely, efficiently, and on schedule
• Manage operational planning, workforce allocation, and resource utilization
• Ensure adherence to company policies, service standards, and contractual commitments
• Monitor and address service disruptions, delays, or operational challenges
• Lead, coach, and develop supervisors, drivers, technicians, and/or field staff
• Build a high-performance culture focused on safety, accountability, and teamwork
• Conduct performance reviews, coaching sessions, and corrective action as needed
• Partner with HR on recruiting, onboarding, and retention initiatives
• Promote a strong safety culture in compliance with DOT, OSHA, and company policies
• Ensure all employees maintain required certifications (e.g., CDL, medical cards)
• Investigate incidents, accidents, and near misses; implement corrective actions
• Maintain compliance documentation and support audits
• Track and analyze key performance indicators (KPIs), including: Productivity and labor utilization, Service quality and completion rates, Overtime and cost control, Customer complaints and resolution times
• Develop and implement action plans to improve operational efficiency and reduce costs
• Partner with customer service teams to resolve service issues and complaints
• Ensure timely, professional communication with customers and internal stakeholders
• Maintain high standards of service reliability and customer satisfaction
• Identify operational inefficiencies and implement process improvements
• Support initiatives to reduce operating costs, including fuel, labor, and equipment utilization
• Standardize workflows and enforce operational best practices across teams
• Collaborate with Maintenance to ensure fleet readiness and minimize downtime
• Partner with Sales and Customer Service on onboarding new customers and service changes
• Support integration efforts for new contracts, acquisitions, or operational expansions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level