Operations Manager

SOLID WASTE SERVICES INC•St. Lawrence, PA

2d•Onsite

About The Position

JP Mascaro & Sons, a growing private family-owned company, is seeking an Operations Manager for its Berks County Division in Reading, PA. The company has a long-standing philosophy of serving customers well, treating employees like family, and working hard. The Operations Manager will be responsible for ensuring top-notch customer service, managing day-to-day operations, and meeting operational goals.

Requirements

Three (3) to Five (5) years of supervisory/leadership experience
CDL Driver’s License
A valid driver's license
P & L knowledge
Excellent verbal and written communications skills and strong interpersonal skills.
Must be organized and motivated to succeed with the ability to prioritize multiple tasks.
Strong skills related to Microsoft Office software products
Strong work ethic with the ability to work independently in a fast-paced environment.
Excellent verbal and written communications skills and strong interpersonal skills.
Must be organized and motivated to succeed with the ability to prioritize multiple tasks.

Nice To Haves

Two (2) to Four (4) years of Operations Management experience
Experience in a transportation or customer facing industry

Responsibilities

Ensure the division delivers top-notch customer service in accordance with the company’s core philosophy, “If it’s service, it’s us”.
Act as liaison to municipalities, customers, and clients to build strong working relationships.
Work in conjunction with the General Manager to ensure day-to-day operations of the division; planning and controlling operations to ensure daily, weekly, monthly, and yearly operational goals are met or exceeded.
Complete all required reporting accurately and in a timely manner, including but not limited to, daily, weekly, and monthly operational reports.
Sets up and/or approve the daily schedule and allocate manpower and equipment to attain the highest possible level of customer service in the most cost-effective manner.
Responsible for the training of all drivers, laborers and supervisors in the policies, procedures and customer service goals of the company.
Ensure all drivers, driver’s helpers, dispatchers and supervisors properly represent the company in the daily conduct of their duties.
Present proper recognition and/or disciplinary action in a timely manner in accordance with the company’s policies and procedures.
Anticipate service problems and develops contingency plan(s) to handle the same.
Responsible for route design and efficiency.
Maintain and ensure compliance is met at 100% for all D.E.R., OSHA and D.O.T. rules and regulations.
Assist in the development and delivery of safety and quality assurance programs.
Assist the General Manager in budget preparation.
Project and maintain a positive image with peers, subordinates, customers and community in all situations.
Continuously improve customer satisfaction by providing outstanding customer service, reducing/eliminating missed pick-ups, late pick-ups, and substandard employee performance/behavior.
Interview employee candidates, recommends individuals for hire, ensure proper orientation and training.
Responsible for ensuring the facilities and equipment are maintained in accordance with company standards.
Special projects and other job duties as assigned.