DFS Operations Manager - Dallas

Temco Logistics•Dallas, TX

2d•Onsite

About The Position

DFS Operations Manager Operations. People. Problem-Solving. Repeat. Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day? As an Operations Manager, you’ll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You’ll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.

Requirements

Strong operational leadership experience
Proven ability to multitask, prioritize, and problem-solve
Comfortable using data and metrics to drive decisions
A people-first mindset with a passion for teamwork and accountability
Must obtain a DOT Medical Card

Responsibilities

Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day
Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time
Partner with the Router to optimize routes while staying within DOT regulations
Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready
Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process
Manage driver schedules based on forecasts and hours budgets
Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability
Help build a culture where employees feel supported, informed, and set up for success
Review payroll for accuracy and resolve discrepancies
Ensure full compliance with check-in procedures, MARS cases, claims, and documentation
Investigate freight and Sedgwick claims and drive timely resolution
Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting
Order office supplies, uniforms, and parts as needed
Oversee inbound/outbound staging from Home Depot locations for seamless dispatch