Operations Manager - Mt. Juliet, TN
About The Position
CEVA Logistics is seeking an Operations Manager to oversee site operations, ensuring a consistent high level of service, profitability, and cost efficiency, while adhering to all applicable company and regulatory requirements. This role involves leading and directing inbound/outbound logistics operations, managing staff to meet customer standards, and maximizing profitability through superior customer service and prompt follow-up. The Operations Manager will also manage revenue and expenses to budget, plan daily staffing, ensure safety protocols are implemented, maintain a safe working environment, oversee administrative functions, and mentor direct reports.
Requirements
- High School Diploma or GED
- Minimum five years related experience
- Minimum three years supervisory or managerial experience
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Ability to allocate work assignments
- Demonstrated experience in managing the financial aspects of a department
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals.
- Valid state issued Driver's License
- Forklift Driver Certification
Nice To Haves
- Bachelor’s Degree in Transportation, Logistics or Supply Chain Management preferred or equivalent combination of work experience and education.
- Three years of industry experience preferred.
- Other professional certifications may be required.
Responsibilities
- Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
- Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
- Manage revenue and expenses to budget constraints.
- Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
- Ensure directives, rules and procedures are communicated to all operations' staff.
- Ensure safety methods, practices and programs are implemented and maintained.
- Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
- Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring all office and warehouse equipment is properly accounted for and in safe working condition.
- Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
- Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
Benefits
- Competitive Paid Time Off
- 401(k)
- health insurance
- employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- pet insurance
- multiple health plans (company contribution to health savings account)
- prescription, dental and vision coverage
- Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
- 401(k) with company match.
- Flexible Paid Time Off programs including company paid holidays.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
