Operations Manager

Vintage Design LLC•West Sacramento, CA

5h•Hybrid

About The Position

The Operations Manager for the NorCal division has the ultimate accountability for implementation, operations, scheduling, warehouse, production and customer care departments including their workflow, compliance with process, and issue resolution. This role reports to the VP of Operations. Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise that make their teams valued partners nationwide.

Requirements

Proficiency in use of Microsoft Office
At least 5 years in the new home construction industry
At least 3 years of experience managing and leading a team
Strong verbal and written communication skills
Wants to be part of a team.
Willingness to learn.
Problem solving skills.
Strong organization and time management skills
Clean driving record with a valid CA driver's license and auto insurance.

Responsibilities

Oversee jobsite field management team, service technicians, employee and subcontract installers for all trades.
Partner with Director of Production for recruiting, training and maintaining a quality-oriented dependable installer base to meet the growth goals for the Northern California division.
Oversee safety training and communications for all associates. Monitor subcontractors’ safety compliance. Ensure all reporting and safety required documents are kept up to date.
Lead point of contact liaison with the VP of Operations, Controller, and Human Resources for all issue and process gaps stemming from Sacramento region.
Conduct regular meetings/check ins with line level staff/department managers to ensure accurate assessment of workload, process compliance, and other needs.
Embodying the “Shining the Wheel” process for the Sacramento Division, including teaching and growing the team members understanding and compliance to such.
Attend Builder meetings and functions with Executive Vice President of Sales as needed to ensure operational responsibilities can be properly implemented and maintained.
Work with the VP of Operations and EVP of Sales to implement, execute and expand all Vintage Design trade-based opportunities. (Cabinets, Counter tops, surrounds, flooring, window coverings, design center services)
Oversee the review of all job cost reports. Offer ideas and implementation strategies to save costs and increase margins. May also include working closely with Finance and Accounting teams.
Work closely with the VP of Operations, to job forecast current and future volume.
Work closely with the Vintage Design customer service management team to implement best practice across all customer facing interactions.
Oversee warehouse optimization best practice process to best utilize resources for maximum warehouse operational efficiency including Inventory control.
Oversee best practice production process flow from order creation through final quality walk.
Develop strategies and metrics to ensure customer expectations are met.
Oversee best practice production process flow from order creation through final quality walk.
Oversee the Sacramento Operations, and lead the team to delegate to line managers, provide guidance, training, and performance feedback to ensure high-quality work and professional development.