Operations Manager-CA

CVS Health•Laguna Beach, CA

About The Position

The Operations Manager is a member of the Store Management team who supports the CVS/pharmacy Store Manager in the total leadership and strategic operation of a store. The role drives store execution and performance, builds consumer loyalty through excellent customer service, and maintains an engaged and productive store team through leadership, initiative, and leading by example. The position operates under the supervision of the Store Manager and supports store management, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training position, this role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent required.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Support overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.