Operations Manager

Levy•Dallas, TX

21h•Onsite

About The Position

Be the showrunner behind a one-of-a-kind guest experience - Netflix House! An immersive experience that takes guests inside the story. As an Operations Manager for Levy at Netflix House, you will lead venue food & beverage operations, drive service excellence, and champion innovation to bring hospitality to life in an immersive, guest-centered environment.

Requirements

3+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor’s degree in Hospitality Management is preferred

Responsibilities

Maintaining positive guest relationships, including obtaining regular feedback through table visits and executing show quality standards
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Maintains state, federal, and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
Engages in the financial goals of the operation with support from the General Manager
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Executes inventory controls
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Holds team accountable for the steps of service to deliver great guest service
Ensures team members have the tools necessary to complete their jobs
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains, and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Other duties, as assigned