Operations Manager, DOT Shuttles (CDL Required)
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The company operates a network of more than 4,000 locations across North America and Europe, with over 23,000 employees. The Operations Manager runs the day-to-day activities of a DOT-regulated shuttle operation, including supervising employees, maintaining client relations, and ensuring company standards are upheld. The role also handles general accounting, human resources functions such as hiring, termination, and training, and the review of damage claims. The position is based at BUILDING W20-022 in Cambridge, Massachusetts.
Requirements
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Word and Excel.
- A valid CDL Class A, B, or C driver’s license, depending on the location’s hiring needs, maintained in accordance with DOT regulations.
- A Passenger Endorsement if responsible for operating shuttle buses with a capacity of 15 passengers or more.
- A DOT Medical Card (Medical Examiner’s Certificate).
Nice To Haves
- Five or more years of progressive supervisory or management experience in a transportation environment is preferred.
Responsibilities
- Oversee the day-to-day DOT-regulated shuttle operation and daily shuttle bus activities.
- Supervise employees and assess the quality and efficiency of their work.
- Maintain client and customer relations, resolving complaints, disagreements, and misunderstandings diplomatically.
- Ensure employees follow proper shuttle operation, security, cash-control, and customer-service procedures.
- Handle personnel matters and paperwork related to hiring, termination, and training support staff.
- Monitor shuttle operations to ensure incoming customers are served efficiently and properly.
- Monitor maintenance of the operation to ensure it is clean and meets company policies and procedures.
- Perform general accounting duties, including accounts payable, payroll, petty cash, and budgeting.
- Review damage claims and assign responsibility for damages.
- Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
