Operations Manager

Venture Transport•Indianapolis, IN

just now•Hybrid

About The Position

The Operations Manager is responsible for leading and optimizing our trucking operations across multiple regions. This role is critical in ensuring the efficient, safe, and cost-effective movement of freight while maintaining high standards of customer service and regulatory compliance.

Requirements

High School diploma or GED
2+ years of experience in the transportation or logistics industry, often starting in roles like dispatcher, driver manager, driver, or logistics coordinator
Proficiency in TMS platforms, route optimization tools, and data analytics
Strong knowledge of DOT/FMCSA regulations and safety protocols
Excellent leadership, communication, and problem-solving skills
Ability to work and communicate effectively with others, promoting a team environment
Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity

Nice To Haves

Associate degree or bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field
3+ experience in operations management, ideally within the trucking or freight industry
Proficiency in Microsoft Office products
Knowledge of Transportation, Operations, and/or Logistics Industries
Experience in TMW Office Suite and ELD systems
Bilingual (English/Spanish) is a plus

Responsibilities

Oversee daily trucking operations across terminals, dispatch, routing, and fleet management to ensure on-time delivery and service excellence
Lead, coach, and develop a team of terminal managers, dispatchers, and drivers. Foster a culture of safety, accountability, and performance
Ensure payroll accuracy for assigned drivers
Champion a safety-first culture
Manage a fleet of trucks and trailers, ensuring optimal utilization, maintenance scheduling, and compliance with DOT and FMCSA regulations
Own operational budgets, cost control, and performance metrics. Identify opportunities to improve margins through efficiency and innovation
Expedite the billing process by managing user discrepancy queue
Leverage TMS (Transportation Management Systems), telematics, and analytics tools to drive visibility, automation, and decision-making
Partner with sales and customer service teams to ensure service level agreements (SLAs) are met or exceeded
Serve as an extension of Sales to expand business revenue by exploring all opportunities with Customers
Participate in all service-oriented calls for accounts/customers
Ensure all operations comply with federal, state, and local transportation laws and safety standards. Lead safety initiatives
Support or lead initiatives related to network optimization, sustainability, capacity planning, and expansion
Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
Encourage constructive dialogue for the team, even during periods of change or challenge
Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
Maintaining regular and reliable attendance, along with being available in an on-call status
Comply with company policies and procedures and all applicable laws and regulations.
Perform additional duties as assigned