Operations Manager

EchoStar•Atlanta, GA

3d•Onsite

About The Position

The EchoStar Operations Manager is responsible for the overall success of a specific business office or facility. You oversee a complex operation that includes fleet management, inventory control, and a large team of Field Service Managers and Technicians. Your goal is to drive high-quality installations and repairs while maintaining strict safety and budgetary standards.

Requirements

Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience or equivalent combination of education and experience
Strong leader with management experience
A strong competency in leading, developing, mentoring, and coaching
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
Ability to write reports and correspondence
Excellent presentation, facilitation, and communication skills
Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
Willingness to work flexible hours, including 45+ hours a week, including weekends
Visa sponsorship not available for this role

Responsibilities

Direct all employee activity to achieve key performance goals, including CSAT (Customer Satisfaction), "First Time Right" metrics, and technician productivity
Review financial statements, sales reports, and activity data to identify areas for cost reduction or program improvement
Implement departmental policies and goals in alignment with EchoStar’s broader mission to "reimagine the future of connectivity"
You don't just manage technicians; you lead the managers who lead the technicians; you are responsible for hiring, mentoring, and evaluating Field Service Managers
Ensure all staff are up-to-date on changing technologies (Satellite, 5G, Smart Home) and safety protocols
Foster an inclusive, high-energy work environment that balances a "Mission First" mindset with employee empathy
Oversee the maintenance and upkeep of a large fleet of company vehicles
Manage the movement of goods (dishes, routers, cables) into and out of the facility to ensure 100% equipment availability for daily routes
Maintain the physical site, including safety compliance and environmental sustainability programs