Operations Manager
Legendary Home Services•New Hope, MN
•Onsite
About The Position
The HVAC Operations Manager is responsible for driving performance across all HVAC service and install operations for Blue Ox Heating & Air in both the Minneapolis and Rochester markets. Working closely with the General Manager, this role ensures consistent execution, strong technician performance, and a high quality customer experience across both locations. This is a hands on leadership role. You will be actively involved in the field, coaching technicians, solving problems in real time, and making decisions that directly impact team performance and customer outcomes.
Requirements
- 5+ years of leadership experience in HVAC operations or related trades
- Strong background in residential HVAC service and/or installation
- Proven ability to lead, coach, and develop technicians
- Experience managing KPIs and driving measurable performance improvement
- Proficiency with ServiceTitan or similar service management software preferred
- Strong communication and leadership skills
- Valid driver’s license
Responsibilities
- Own day to day HVAC service and install operations across Minneapolis and Rochester
- Ensure consistency in execution, quality, and customer experience across both markets
- Align technician skillsets with job types to maximize efficiency and productivity
- Be actively present in the field to coach technicians and resolve issues in real time
- Maintain high standards for workmanship, safety, and professionalism
- Lead weekly KPI reviews using ServiceTitan and internal reporting tools
- Track and improve key metrics including: Revenue per job, Average ticket, Conversion rate, Technician efficiency and billable hours, Callback rates and quality scores
- Drive accountability to monthly and quarterly goals
- Identify performance gaps and implement clear action plans to improve results
- Conduct regular ride alongs and hands on coaching across both markets
- Develop technicians in technical skills, customer communication, and service execution
- Build clear career paths from apprentice to lead to senior technician
- Reinforce Legendary standards in every customer interaction
- Hold technicians accountable while providing the tools and support to succeed
- Own full cycle hiring for HVAC technicians and installers
- Build and maintain a strong pipeline of talent in both markets
- Partner with leadership to identify staffing needs and growth opportunities
- Retain top performers through coaching, accountability, and a strong team culture
- Ensure all jobs are properly prepared with materials, equipment, and scheduling alignment
- Partner with warehouse and install teams to eliminate delays and inefficiencies
- Maintain truck stock standards and ensure technicians are set up for success daily
- Work closely with dispatch, call center, and sales teams to maximize job capacity
- Align scheduling, demand, and technician availability across both markets
- Utilize ServiceTitan to monitor performance, identify trends, and drive decision making
- Support marketing and sales initiatives to drive growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
