Operations Manager- Four Points by Sheraton Greensboro Airport, Greensboro, NC

Maine Course Hospitality Group•Greensboro, NC

About The Position

Lead our team using your problem-solving skills and leadership abilities! As the Hotel Operations Manager, you will be the role model for our staff and the person to whom they will look up to for guidance, leadership, and support. You will ensure that all departments are operating efficiently and effectively, and that guest satisfaction is a top priority.

Requirements

Strong customer service skills with a focus on guest satisfaction
Strong interpersonal skills in person, written, and over the phone
Excellent problem solving and conflict resolution skills
Ability to manage and motivate staff members
Ability to stand and walk for extended periods of time
Minimum 2 year hotel experience, and 1 year in a Supervisory role
Schedule flexibility – ability to fill in shifts
Availability Nights, Weekends and Holidays
Please attach Resume for consideration

Responsibilities

Oversee and manage the hotel's daily operations, including front desk, housekeeping, and food and beverage departments
Oversee the training and ongoing performance of associates
Assist with budgeting and financial management of the hotel
Maintain Knowledge of area, events, and hotel offerings
Maintain good customer relations, answer questions, resolve concerns in a timely manner
Maintain communication between departments
Troubleshoot and resolve any issues that may arise
Complete Administrative reports as requested