Operations Manager

Stonebridge Hospitality Associates • San Francisco, CA

28d • $80,000 - $90,000 • Onsite

About The Position

The Operations Manager plays a key leadership role in overseeing the daily operations of the Front Office and Food & Beverage departments, ensuring exceptional guest service, smooth and efficient operations, and full compliance with brand standards. This position works closely with the team to create a welcoming guest experience while supporting a positive, high-performing work environment. The Operations Manager is responsible for the day-to-day and long-term management of hotel guest reception, reservations, and housekeeping services, ensuring exceptional guest satisfaction. This role works closely with the General Manager to maintain operational efficiency, exceeding expectations in service delivery, while managing hotel staff and supporting the housekeeping department in the absence of the Housekeeping Manager.

Requirements

• Two years of Front Desk experience in the hospitality industry, with a proven ability to manage high guest traffic and maintain service standards.
• Strong multitasking skills with the ability to work in a fast-paced environment.
• Exceptional organizational and time-management skills, ensuring tasks are completed efficiently and accurately.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and hotel property management systems.
• Excellent communication skills, both written and verbal, with the ability to engage guests, team members, and management.
• Ability to handle stressful situations with a calm demeanor, demonstrating problem-solving skills.

Nice To Haves

• Associates Degree in hospitality management or a related field preferred .

Responsibilities

• Ensure guests are greeted warmly, checked in efficiently, and allocated rooms promptly, providing an exceptional first impression that aligns with company standards.
• Be readily available to handle guest complaints or issues, resolving them swiftly and professionally to ensure guest satisfaction and loyalty.
• Oversee the cleanliness and maintenance of guest rooms and public areas, ensuring they meet company standards for quality and appearance.
• Maximize room occupancy while adhering to established overbooking policies, working closely with the reservations team to ensure availability is optimized .
• Ensure effective communication and cooperation between front office, housekeeping, and other departments to maintain seamless operations and enhance guest experience.
• Ensure all charges are correctly posted to guest accounts and that credit control procedures are strictly followed, with no bills exceeding limits without prior approval.
• Oversee the daily balancing of hotel accounts, ensuring accuracy in financial reporting and compliance with internal controls.
• Conduct regular performance appraisals, provide ongoing staff training, and ensure that staffing levels are appropriate to maintain quality service.
• Ensure maximum security for guests and their belongings, particularly for items left in safety deposit boxes, and manage hotel entrance accessibility at all times .
• Supervise efficient luggage delivery and collection, ensuring guest services are handled promptly and courteously, including inquiries and bookings.
• Complete all required reports and administrative tasks accurately and on time, ensuring data is prepared for management reviews.
• Take responsibility as the Manager on Duty when , overseeing the smooth operation of all hotel functions during your shift.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees