Operations Manager

DuraServ Corp•Orlando, FL

24d•Onsite

About The Position

DuraServ is seeking an Operations Manager to lead its service department. This role involves building high-performing service teams, driving operational efficiency, and ensuring the department meets the business's high standards. The Operations Manager will oversee the entire service department, including backlog management, technician scheduling, fleet oversight, project execution, budget control, and personnel development. The goal is to build a consistently performing department that retains top talent and shows continuous improvement. This is an on-site leadership role with 10% travel.

Requirements

Previous leadership experience managing people, holding them accountable, and developing them professionally.
5+ years of experience in service operations, field service management, or a related operational leadership role.
Demonstrated ability to manage department budgets, control costs, and drive financial performance.
Working knowledge of fleet management and DOT compliance requirements.
Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis.
Valid driver's license.

Nice To Haves

High School diploma or equivalent required; associate or bachelor's degree preferred.
Background in commercial door, dock equipment, mechanical services, or industrial field service.
Experience with technician scheduling, dispatch, and work order management systems.

Responsibilities

Manage day-to-day service department operations, including scheduling technicians, dispatching work orders, managing backlog, and coordinating reactive service calls.
Oversee project execution from start to finish, ensuring planned work is completed on time, within scope, and to the promised quality standard.
Manage fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports (DVIRs), identifying maintenance issues, and ensuring full DOT compliance.
Prepare and manage the department budget, controlling costs, aligning spend with financial goals, and maintaining branch profitability.
Supervise service technicians and department staff, setting clear expectations, providing feedback, and holding the team accountable to performance and behavior standards.
Build and execute individual development plans for team members.
Drive employee retention through coaching, recognition, and fostering a culture that rewards high performers.
Ensure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively.
Monitor and drive department KPIs such as productivity, efficiency, quality of work, and regulatory compliance.
Partner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met.
Maintain positive relationships with internal teams and external customers, acting as the operational point of escalation and setting engagement standards.