Operations Manager

Paper Transport•Town of Ledgeview, WI

10h•Onsite

About The Position

Key position with the objective of effectively managing a division to ensure all safety policies are adhered to, profit of the division is achieved, service expectations are met, and data analysis to improve profit margin. The candidate must be able to enhance team member performance, achieve divisional goals, and effectively lead a team in a positive and forward-thinking atmosphere. Utilizes knowledge of procedures to enhance uniformity of best business practices to perform the functions of the division more efficiently.

Requirements

Transportation operations or Operations management experience (approximately 3–5 years)
Ability to lead, coach, and develop employees while maintaining accountability for performance
Strong understanding of transportation operations, safety, compliance, and service expectations
Ability to work in an organized manner with excellent follow-through on deliverables
Ability to adapt easily to change and manage multiple demands in a fast-paced environment
Ability to maintain a sense of urgency while effectively prioritizing competing operational needs
Strong problem-solving and decision-making skills, with the ability to identify issues and implement effective solutions
Proficient in Microsoft Office Suite

Nice To Haves

Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Coach and mentor Driver Managers and Planners to ensure operational expectations: Customer service and on-time performance, Revenue per driver, Driver availability, idle, and MPG expectations, Driver turnover and retention, Safety performance
Communicate and collaborate with Sales to ensure lane profitability and maintain a load ratio above contract goals.
Oversee personnel scheduling and make recommendations for staffing or operational changes when necessary.
Maintain positive relationships with the driver force and field personnel.
Coach and mentor drivers to meet or exceed key performance factors.
Monitor asset utilization, including trailers, tractors, and drivers, and provide direction on the movement and allocation of those assets.
Monitor operational performance and identify opportunities to improve productivity, service, profitability, and overall efficiency.
Ensure compliance with company policies, safety requirements, and applicable transportation regulations.
Address operational issues, resolve problems, and provide direction to Driver Managers and Planners to support effective day-to-day operations.
Travel to customer and off-site locations as needed.