Operations Manager

Fitness Formula Clubs (FFC) • Chicago, IL

26d • $55,000 - $70,000 • Onsite

About The Position

The Operations/Facility Manager is responsible for overseeing all aspects of the location including, but not limited to customer service team members, janitorial, inventory needs, hiring for staff, etc. This role involves managing the customer service, front desk, and spa desk experiences, as well as staffing for housekeeping and hospitality teams. The manager will also be involved in member retention, supporting frontline staff, coordinating facility maintenance, managing inventory and budgets, and establishing relationships with landlords and vendors. Additionally, the role includes overseeing equipment audits, developing safety plans, and ensuring adherence to cleanliness standards.

Requirements

• Ability to take direction from ownership/management and assist in special projects
• Ability to communicate effectively with staff and members in order to promote high levels of customer service within the staff
• Ability to organize, administer and delegate work and authority
• Proficiency in P&L interpretation and oversight
• 2-5 years of previous management experience
• Excellent leadership and motivation skills
• Passion for health and fitness
• High-level verbal and written communication ability
• Ability to work during “Closeout” (last 3 days of every month, or other more relevant dates as needed)
• Strong working knowledge of Excel, Google Docs and email
• Ability to walk up and down stairs and lift a minimum of 50 lbs. with or without reasonable accommodation

Nice To Haves

• Bilingual (Spanish) preferred but not required

Responsibilities

• Provide a clean, safe and healthy environment for members, guests and co-workers
• Management of the Customer Service, Front Desk, and Spa desk experiences
• Responsible for staffing of Housekeeping and Hospitality teams. Prepare and assign working schedules. Keep time records and approve payroll. Maintain personnel files and evaluate employees on a regular basis for performance, including annual reviews
• Help retain and attain new members through collaboration with Membership team and other staff
• Support frontline staff during prime times at the front desk to ensure members are receiving FFC's Platinum Star-level Hospitality
• Coordinate with housekeeping to establish procedures and schedules for maintaining landscaping and facilities
• Establish right controls for issuance of keys. Keep record of keys issued. General locksmithing functions
• Maintain and purchase inventory of supplies. Recommend to the General Manager, necessary capital equipment and major repairs. Be involved in the competitive bidding process for such items
• Prepare annual department budgets in consultation with the General Manager and Director of Accounting. Control expenditures in line with budget for housekeeping payroll; R&M associated and Supplies plus pool expenses and supplies
• Establish relationships with landlords and building representatives
• Establish relationships with fitness vendors and set standards for fitness equipment maintenance
• Oversee regular equipment audits to ensure all components and equipment are functioning properly; coordinate and oversee repairs as needed
• Responsible for formation of disaster (safety) plan in case of fire and other emergencies
• Maintain a file of operating manuals and parts catalogs for all equipment
• Coordinate contractors and supervise contractor projects
• Contribute to facility maintenance and club cleanliness; uphold adherence to cleanliness standards for all members of staff
• Meet and exceed Individual and Departmental Goals as assigned by General Manager
• Ensure communication materials including SOPs and training materials are up-to-date
• Set up and maintain standards of cleanliness for Customer Service staff, Front Desk and office
• Compile and process all required paperwork and reports in a timely and accurate manner
• Attend regularly scheduled staff meetings, including weekly leadership and semi-annual "all staff" meetings
• Represent FFC at club and community events such as festivals, open houses, Chamber of Commerce events, etc.
• Be available on call to respond to emergencies
• Additional duties as assigned by General Manager

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Medical, Dental, and Vision through Blue Cross Blue Shield of Illinois
• Company match for 401K
• Company-paid Life Insurance
• Professional Development: FFC matches 50% of educational costs up to $200/year
• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
• Continued Education: Access to FFC University courses and discounted certifications.
• Club Membership: Complimentary access to all FFC locations.
• Discounts: 25% off Spa, Retail, and Fitness classes.
• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
• Inclusive Culture: A welcoming and diverse team environment.
• Robust training program mandatory for all employees to attend, including multiple hospitality courses to be completed during the first 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed