Operations Manager (Branch, Warehouse and Logistics) - Permanent Full-Time - Bilingual - Montreal QC

Venture Media•Montreal, QC

3d•CA$70,000•Hybrid

About The Position

Chit Chats is seeking an experienced Operations Manager (Area Manager) to oversee business operations in an assigned region. This role is responsible for leading and managing daily operations to achieve business goals and maximize profitability. The Area Manager will guide managers and staff, set performance objectives, evaluate operational performance, ensure compliance, and prepare reports. This position is crucial for driving growth, opening new branches, and expanding the network according to the strategic plan. The Area Manager provides leadership, direction, and support to Chit Chats’ managers, branch leads, fleet, and fulfillment teams, while increasing customer accessibility within their region. They oversee branches and drop spots, ensuring alignment with business strategy and company culture. The role involves planning and driving operations for compliance and strategic direction, and plays a key role in talent management, including hiring, staffing, development, and retention. The Area Manager reports to the National Ops and Logistics Director and collaborates with various departments to support regional alignment with company vision and goals. They act as the liaison between the warehouse team and other Chit Chats departments, managing receiving, handling, storing, picking, and packing activities to ensure quality standards, inventory accuracy, order fulfillment, and timely shipping. This role requires exceptional detail-orientation and the ability to manage multiple facets of warehouse operations simultaneously.

Requirements

Experienced in coaching and developing people and teams
Excel in a fast paced environment and demonstrate effective time management
Proven ability to problem solve. Independent thinker who can plan for and respond quickly to unforeseen circumstances
Proficient in standard business office software and able to compile and review reports to see trends and make recommendations.
Able to manage the implementation of strategies from leadership, measure impact and recommend improvements to achieve collective objectives
Excellent customer management, oral and written communication skills
2-5 Years relevant experience and educational background in Logistic, Transportation, SupplyChain Management, Hub Operations
Experience in dispatching, resource optimization, coordination, and planning to meet client needs and reduce operational expenses
Understanding of rules and regulations of cross-border shipping and ability to assist in resolving any issues that might arise in the process
Strong interpersonal skills with a demonstrable ability to lead and manage staff from entry-level to management positions
Excellent analytical, problem solving, planning and organizational skills, and excel in a fast paced environment and demonstrate effective time management
Ability to work independently and handle multiple projects in a dynamic fast-paced environment with shifting priorities
Strong verbal and written communication skills and the ability to communicate clearly,effectively and professionally.
Team player who is willing to help develop the team, processes and protocols
Strong working knowledge of the Occupational Health And Safety Act
Minimum 3-5 years industry experience with at least 3 years in a management role.

Nice To Haves

College or Bachelor’s degree in Business Administration and/or Transportation, Logistics, Supply Chain Management or a related field preferred.

Responsibilities

Achieving business goals and revenue targets.
Overseeing daily operations, managing budgets, and setting performance objectives.
Recruiting, training, and supporting managers and staff in your region, as well as conducting regular performance appraisals.
Managing internal and external stakeholder relations and negotiating contracts as needed.
Planning, evaluating, and optimizing operations to be efficient and cost-effective.
Ensuring company standards and procedures are followed.
Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
Dealing with and resolving escalated client issues, incident reports, and legal actions.
Ensure optimal team health and performance in your region. Collaborate with your key stakeholders on hiring, training, onboarding and exit processes. Work closely to maintain high employee engagement, retention, performance, and address staff-related concerns.
Accountable for your team performance and staffing plan. Review and monitor the performance of individuals in your team. Provide coaching, feedback and recognition in real-time, through regular 1:1s, quality assurance reviews and quarterly performance reviews.
Enforce compliance of maintenance, upkeep, cleanliness, appearance and safety of all facilities in your region. Ensure all branches comply with health and safety standards, labor laws and all company policies.
Expenses/budget: Accountable for your region's expenses, following protocol and headcount. Oversee the inventory and sales of business supplies and shipping supplies, returns.
Lead and execute on branch network expansion strategic plan and make recommendations on how to improve the processes standardization and achieve consistent service levels and increase the sales volume with the help of operations excellence and sales teams.
Cascade up/down communication: Complete daily check-in updates. Maintain open communication lines between leadership, managers and teams to ensure alignment and timely delivery of goals, projects and reports.
Generate and compile reports such as scheduling, investigation and escalation logs, shipment turnarounds for your region.
Ensure that the warehouse operates at peak efficiency - with customer satisfaction the primary goal - by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals
Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods
Train and manage the warehouse team to solve day-to-day operational issues and reach short and long term performance goals
Oversee daily operations while controlling and managing inventory and logistics
Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and client service
Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations
Take on extra tasks or projects based on organizational needs, including driver backup.