Operations Manager

Inizio Engage•Phoenix, AZ

13h•Hybrid

About The Position

Inizio Engage has a long-standing partnership with Tonix Pharmaceuticals supporting an innovative Fibromyalgia treatment portfolio. We are seeking a performance-driven Field Operations Manager to lead and support a team of Field and Virtual Service Representatives aligned to this Fibromyalgia program. This role blends operational leadership with hands-on field engagement to ensure consistent execution of commercial strategies across territories. This is your opportunity to join Inizio Engage and represent Tonix Pharmaceuticals in advancing care for patients living with Fibromyalgia.

Requirements

Bachelor’s degree or equivalent experience
Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role
Proven ability to recruit, develop, and lead field-based teams
Valid driver’s license and clean driving record
Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district)
Overnight travel required
Ability to work independently and use sound judgment when managing escalated issues
Proficiency in Microsoft Office and CRM platforms

Nice To Haves

Experience in pharmaceutical or healthcare-related sales management preferred

Responsibilities

Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.
Conduct regular field rides and ride-alongs to observe customer engagements, reinforce strategic messaging, provide real-time coaching, and ensure consistent execution of program objectives.
Serve as the operational liaison between field teams, internal stakeholders, and client leadership.
Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.
Identify operational challenges and implement solutions that improve efficiency and service delivery.
Oversee onboarding, training, and performance management to ensure team readiness and compliance.
Support quality improvement initiatives designed to strengthen field effectiveness.
Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).
Ensure adherence to HIPAA guidelines and all compliance standards.