Operations Manager - River Roast

Compass Group • Chicago, IL

4d • $60,000 - $70,000 • Onsite

About The Position

The Operations Manager will oversee the execution of hospitality operations at River Roast while supporting Levy’s commitment to exceptional guest service and operational excellence. This role will coordinate daily restaurant and event operations, supervise team members, manage labor and operational efficiencies, and partner with culinary and service leaders to ensure consistent execution. The Operations Manager will also support financial performance initiatives, maintain compliance with safety and sanitation standards, and foster a productive team environment.

Requirements

• Oversee the execution of hospitality operations
• Support Levy’s commitment to exceptional guest service and operational excellence
• Coordinate daily restaurant and event operations
• Supervise team members
• Manage labor and operational efficiencies
• Partner with culinary and service leaders to ensure consistent execution
• Support financial performance initiatives
• Maintain compliance with safety and sanitation standards
• Foster a productive team environment

Responsibilities

• Monitor daily restaurant and event operations
• Supervise hourly and supervisory team members
• Review staffing levels and adjust schedules as needed
• Conduct pre-shift meetings with operational teams
• Resolve guest concerns and service escalations
• Ensure compliance with sanitation and safety standards
• Communicate operational updates to leadership teams
• Develop operational processes that improve efficiency
• Support recruitment, onboarding, and employee development
• Analyze operational performance and labor metrics
• Collaborate with culinary and event teams on execution strategies
• Maintain compliance with company and regulatory standards
• Drive guest satisfaction and operational consistency
• Support financial and budgetary goals

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed