Operations Manager (Full-time) (Santa Ana, CA)

Phoenix Houses of California•Santa Ana, CA

5d•Onsite

About The Position

Reporting to the Program Director, the Operations Manager is responsible for providing leadership and administrative management of residential treatment for adolescents and/or adults. The Operations Manager is responsible for overseeing the recovery support services and facility services for the Residential Treatment Center. The Operations Manager reports to the Program Director and exercises independent judgment and discretion as they perform their duties.

Requirements

Bachelor's degree in Psychology or related field or Certified AOD Counselor required
At least two years of leadership and management experience in a SUD residential treatment center or similar setting required
Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy
Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
Proficiency in MS Office systems
Ability to utilize an electronic healthcare record
Establish and maintain effective working relationships with others
Communicate effectively with others both orally and in writing
Knowledge of evidence-based practices such as Seeking Safety; CBI-SA, Matrix, MAP, Strengthening Families, etc.
Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with patients, families, other staff members, department heads, visitors, external agencies and community members
Strong crisis management, conflict resolution, and de-escalation skills.
Must show an aptitude for service and for working as part of a team
Ability to establish and consistently enforce appropriate boundaries with patients
Ability to model positive behavior and demeanor
Understanding of addiction, co-occurring models, and treatment modalities
Understanding of patient development and family systems
Excellent time management and organizational skills
Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
Skills and ability to engage and develop a rapport with patients and families of various backgrounds

Nice To Haves

AMFT or ACSW registered with BBS a plus
Bilingual in Spanish preferred

Responsibilities

Direct recovery support and facility staff relations, including supervision, recruiting, interviewing, hiring, orientation, training, staff evaluations, corrective actions, and recommending termination.
Plan, coordinate, and facilitate residential meetings, various celebrations, i.e., sessions, seminars, morning meetings.
Create and maintain recovery support and facility staff work schedules.
Participate in the planning and implementation of training programs for the development of recovery support and facility staff.
Coach, document, and monitor employees' implementation of contingency management program and assure appropriate levels of consequences are given for program violations.
Ensure the program participant care approach of Trauma-informed milieu by monitoring and the following activities (Job functions, Case Load Activities, Mealtimes, Personal Hygiene, Morning Wake up, Bedtime and all (un) scheduled activities).
Ensure accurate patient documentation, including admissions, discharges, passes, behavioral issues within the milieu.
Oversee shift change processes and procedures.
Work with the Clinical Director to review and provide information or input regarding transition planning.
Responsible for all recovery support service quality assurance, quality record-keeping using an electronic health record and health and safety of unit and patients and staff.
Documentation utilizing an electronic health record system is required.
Work with the Clinical Director to review complaints made by patients and decide upon the action to be taken to handle the complaint.
Adhere to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements.
Manage staff labor costs of recovery support and facility staff.
Review daily units of service to ensure contract billable service requirements are met or exceeded by recovery support and facility.
Oversee the performance of all scheduled visual and physical inspections of the facility. These areas will include, outside perimeters (parking lot), kitchen area, all common areas (lounges, dayroom, and visitor's restroom) and program participants living areas. These inspections will be scheduled every hour during an 8-hour shift.
Oversee the transportation of program participants in the company vehicle to scheduled court appearances, doctors' appointments, other off-site appointments, and events.
Ensure the efficient day to day function of the entire facility.
Collaborate with the management team to recommend and implement Capital Improvement Projects.
Manage vendor relationships, produce proposals, seek multiple quotes, review purchase orders and maintain vendor certificates of insurance.