Operations Manager
Hersha Hospitality Management LP•Omaha, NE
•Onsite
About The Position
Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.
Requirements
- High school diploma or equivalent.
- 1 to 2 years of related experience.
Responsibilities
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Ensure quality standards of complimentary food service stations are maintained.
- Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.
- Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
- Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
- Receive and inspect food orders from third party catering companies.
- Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Work as Manager on Duty, when necessary.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
