LN Venues, Operations Manager - Fox Theater Riverside

Live Nation Entertainment • Riverside, CA

2d • $62,000 - $78,000 • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. We are seeking a motivated and experienced individual to work with the Venue Management team and National Fans Services Team. This position exercises overall responsibility for facility operations and physical plant, partnering with the leadership team in the market. This is an exempt role reporting to the General Manager.

Requirements

• Proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years’ experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Empathy, patience, and sensitivity to the needs of individuals with disabilities
• A natural interest in helping others and a heart for service.
• As well as a passion for delivering engaging and memorable fan experiences.
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus

Responsibilities

• Managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down, Production, Box Office, and all other departments.
• Ensuring that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate.
• Developing and overseeing overhead expense budgets for repairs and maintenance and venue supply expenses.
• Working with General Manager, to assist in the preparation of annual and quarterly operations budgets.
• Ensuring optimum operating condition of all facility equipment, such as crowd control devices, HVAC, Elevators, and other facility maintenance.
• Performing routine housekeeping and grounds maintenance to ensure all facilities and exterior areas within the property lines remain clean, safe, and well-maintained.
• Meeting with city, venue maintenance dept and third-party contractors for any Repairs & maintenance projects.
• Ensuring licensing and compliance on a monthly, quarterly, and annual basis are complete and certifications are up to date.
• Development and maintenance of municipality relationships including city, police, fire, and other departments.
• Responsible for all required governmental reports and files.
• Implementation and execution of all Live Nation policies, procedures and programs and ensure that company standards are maintained.
• Assisting with new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding.
• Assisting with recruiting, hiring, training and supervising part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker.
• Managing any and all training programs and ongoing development of event staff.
• Committing to providing a safe and enjoyable facility for guests and employees.
• Overseeing and ensuring the execution of all operating department compliance policies and procedures.
• Investigating and resolving guest related complaints.
• Maintaining and monitoring records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary.
• Effectively managing and approving all payroll for in-house departments.
• Being present onsite for day of show and non-show operations.
• Other duties as assigned.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed