Operations Manager

Vital Delivery Solutions•Boston, MA

10d•$0 - $80,000•Onsite

About The Position

Vital Delivery is seeking an Operations Manager to oversee their day-to-day delivery operations in Boston from end-to-end. This role requires a "jack-of-all-trades" who can lead from the front, be a culture leader, solve problems under pressure, and drive courier performance to ensure top-notch customer service. The ideal candidate will have transferable skills from management roles in Logistics, Food and Beverage, Restaurant, Retail, or Hospitality, and is looking for better work/life balance in a fast-growing critical industry. The opportunity is a Monday through Friday role. Vital Delivery Solutions has over 35 years of logistics experience and is New England’s premier medical delivery and logistics solutions company, providing critical same day and next day delivery solutions. They have over 350 employee drivers across 9 strategic locations throughout New England.

Requirements

3+ years in management or leadership role in a high-volume, fast-paced management roles (Food & Beverage, Restaurant Manager, Hospitality, Retail, or Logistics).
Proven ability to lead, schedule, and motivate large, diverse teams. (50+ employees with high turnover).
"Rolling up your sleeves" mentality—comfortable on the floor/in the field, resolving urgent, on-the-spot issues.
Strong P&L awareness, inventory control experience, or experience with managing labor costs.
Experience managing flexible schedules, including evenings or weekends.
Experience with technology is critical to sustained success at Vital Delivery, ranging from scheduling software to managing P&L to leveraging analytics.

Responsibilities

Lead & Develop Teams: Supervise, train, and mentor a team of couriers/drivers, fostering a positive, high-accountability culture.
Manage Daily Logistics: Oversee daily operations, including route planning, dispatch coordination, and efficient resource allocation to meet delivery deadlines.
Drive Service Quality: Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and service quality.
Operational Excellence: Improve workflows to reduce delivery times and improve cost efficiency, similar to managing speed of service in a restaurant setting.
Client Communication: Act as the liaison between the team and clients to resolve issues promptly and professionally.
Safety & Compliance: Ensure all deliveries are compliant with company policies and safety regulations.