Operations Manager – Riverwalk Outlets | New Orleans, LA

RockStep Capital•New Orleans, LA

1d•Onsite

About The Position

Riverwalk Outlets, a premier outlet shopping center along the Mississippi River, is seeking an experienced Operations Manager, with a 1st Class Stationary Air Conditioner License for New Orleans, to oversee daily retail property operations for 75+ stores and restaurants. This role is ideal for a licensed First-Class Stationary Air Conditioning Operator in New Orleans who excels in facilities management, vendor coordination, and operations leadership. The Operations Manager ensures smooth, safe, and cost-effective property maintenance and facilities operations. Responsibilities include supervising staff, managing vendors and contracts, overseeing building systems (including HVAC), and maintaining a clean, secure, and welcoming environment for tenants and guests.

Requirements

License Required: 1st Class Stationary Air Conditioning License - City of New Orleans Current or Must be Completed Within 90 days of employment.
3+ years' Experience Required: Combined experience with direct, hands-on operating or maintenance of mechanical systems, and/or supervision of building mechanical systems in a commercial or industrial setting. It can include: Boilers, steam systems, chillers / HVAC systems, refrigeration systems, and pumps (including compressors and auxiliary equipment)
3–5 years of experience in property operations, facilities management, or related roles.
Proficiency in Microsoft Office Suite; strong communication and problem-solving skills.
Ability to work independently, manage changing priorities, and collaborate across teams.
Demonstrated drive to step in to complete maintenance and repair work when needed to train staff, assist with heavy workload, and/or difficulty of the maintenance or repair.

Nice To Haves

License Desired: Journeyman Plumber or Master Plumber, Journeyman Electrician or Master Electrician.
Bachelor’s degree in Operations Management, Facilities Management, or related field preferred.

Responsibilities

Lead daily meetings with the Chief Engineer and engineering staff to prioritize maintenance tasks.
Oversee preventative maintenance schedules, work orders, repairs, and parts inventory.
Step in to perform maintenance or operations functions during high demand, evaluate and assist with all escalated repairs or maintenance, and determine when vendor support is required for major repairs.
Coordinate vendor support for major repairs, special events, activations, and installations.
Approve staff schedules, PTO, and overtime for the engineering team.
Track budgets and plan capital improvements.
Respond promptly to maintenance and repair needs via email, phone, and onsite meetings.
Source quotes and manage third-party vendors for housekeeping, security, HVAC operations, and general repairs.
Maintain property maps, plans, and site safety protocols; ensure contract and RFP compliance.
Build strong vendor relationships and monitor performance through completion.
Oversee building systems (HVAC, fire systems, generators) and assist as required with preventative maintenance.
Coordinate utility billing, vendor reconciliations, and key control for mall and vacant spaces.
Respond to tenant requests within required timeframes; conduct daily property walkthroughs.
Support emergency response and after-hours incident management as needed.
Coordinate construction, store openings and closures, and punch list completion.
Collect post-construction documentation and support Specialty Leasing (kiosk/cart setups and relocations).