Operations Manager

DSI 3419•Hartford, CT

11d•Onsite

About The Position

ServiceMaster DSI provides disaster restoration services in Hartford, CT, and surrounding areas. As industry leaders, we invest continuously in education, cutting-edge tools, and expert training. We pride ourselves on the exceptional care we provide to both our clients and employees. We cultivate a community-like work environment where extensive training meets advanced equipment. We believe that happy, engaged employees are key to making our company a great place to work, always ready to help families and businesses recover from fire and water damage. We’re looking for an Operations Manager to oversee the operational functions of our residential and commercial fire and water cleanup and restoration services. This role involves managing all aspects of operations, financials, and human resources, while also implementing the company’s mission and vision.

Requirements

Previous experience as a Crew Chief, Project Manager or Operations Manager in the industry
Previous experience water mitigation, mold remediation, and fire restoration
Required current IICRC Certification
Strong communication skills
Previous experience in branch production, sales, and management
Valid Driver’s License
Ability to lift/move 50+ lbs.
Ability to pass a background check and drug screen

Responsibilities

Oversee branch production operations, ensuring efficiency and profitability
Manage daily operations, scheduling, training, and developing Technicians and Crew Chiefs
Ensure customer satisfaction and resolve complaints in collaboration with Customer Service
Maintain strong relationships with internal departments, clients, and business partners
Assign necessary equipment and ensure safety protocols are followed
Collaborate with the Branch Manager to meet budget targets and establish weekly production goals