Operations Manager-CA

CVS Health•Poway, CA

20d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. The role supports the Store Manager in the overall leadership and strategic operation of the store, driving store execution and performance and building consumer loyalty through excellent customer service. Under the Store Manager’s supervision, the Operations Manager helps maintain an engaged and productive store team through leadership, initiative, and leading by example. The position is not part of the Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, and to work overtime as needed.
High school diploma or equivalent required.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Support overall store management, supervision, and implementation of company policies.
Support sales and inventory management, employee staffing, training and development, and financial management.
Lead customer service and promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Lead and work effectively with store crews; supervise, assign, and direct crew activities.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Respond to urgent store issues when they arise.