Operations Manager-Gallagher Way

Compass Group•Chicago, IL

1d•Onsite

About The Position

The Operations Manager is responsible for working alongside the Director of Operations and team at the location - ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Requirements

3+ years of leadership experience in hospitality or retail
High level of computer literacy
Understanding of financial concepts
Passions for hospitality, food and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor's Degree in Hospitality Management is preferred

Responsibilities

Understands all menus, product offerings, packaging and pricing
Ensures all concession areas have proper displays and merchandise
Executes all security, safety and sanitation standards
Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
Follows and executes preventative maintenance schedule as set forth by Director of Concessions
Holds team accountable to steps of service to deliver great guest service
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Responds and assists in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Follows and enforces responsible alcohol service policies
Effectively verifies all opening and closing inventories
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month-end closing
Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Ensures proper cash handling procedures are being performed
Ensures assigned areas are fully stocked and are ready for operation
Ensures complete maintenance and on-site training of the current POS system and concession