Account Manager - Gallagher Benefit Services

Gallagher•Calgary, AB

8d•Onsite

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. You’ll help our clients - employers of all sizes, across all industries- to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. Our Account Managers are responsible for servicing and retaining clients by building and maintaining valuable relationships. As the Account Manager, you will be responsible for daily account management with our mid to large group, strategic clients. Our approach is warm and our relationships are everything with our client.

Requirements

Experience in the Benefits Consulting or Insurance industry, or Benefits Administration
Critical thinkers who can jump in and quickly diagnose critical issues, and problem solve new or unique situations.
Thrive on the energy from serving customers and feel proud when they effectively respond in highly sensitive situations.
Hold a deep understanding of the importance of professional business correspondence and how picking up the phone is always the best option.
3-5 years' related industry experience, including but not limited to similar client service and business development exposure.
Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations.
Confident enough in your skills and relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels.
High level of comfort managing client groups of a wide variety of sizes and levels of complexity.
Hands-on renewal experience.
Administrative attention to detail
The comfort with Microsoft Office Apps that comes with using them every day (Dynamics365).

Nice To Haves

Successful completion of CEBS, GBA, Life License or similar designations preferred.

Responsibilities

Develop working relationships with all internal partners and be an active participant in building a strong office culture.
Apply your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends
Building, expanding and cultivating relationships with existing clients.
Facilitating consultative conversations with team members to ensure your client strategy is aligned and well executed.
Developing basic communications strategy and materials to advise clients’ employees of changes in plan design and/or associated costs.
Answer questions about benefits coverages and provide assistance with claims and vendor issues, plan design & funding arrangements, project management of carrier implementations, and creation & delivery of employee benefits presentations.
Review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few.
Administrative work to review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few.

Benefits

Flexible medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options
Retirement savings including RRSP including a company match, TFSA, pension and more
Employee Stock Purchase Plan
Educational expense reimbursement
Employee assistance programs
Discounted gym membership (GoodLife Fitness)
Opportunity for flexible work arrangements
Paid sick days & personal days
Employee education recognition program
Employee referral bonus program