Operations Manager VitalShred

Vital Holdings LLC•San Francisco, CA

11d•$75,000 - $85,000•Onsite

About The Position

The Operations Manager’s responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center/vault operations and delivery service; maintaining proper staffing; and reaching specific operational benchmarks.

Requirements

Problem solving skills
Experience in implementing quality concepts and practice in a service industry work environment
Detail-oriented work style
Organizational skills
Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
Willing and able to do physical work when necessary
Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment
Supervisory experience (3-5 years preferred)
Valid driver’s license with clean MVR and clean background check
High school diploma
Forklift certification
Must pass drug screen

Responsibilities

Implementing quality concepts throughout the operational processes to make continuous improvements.
Supervising records center/vault operations and delivery service.
Maintaining proper staffing.
Reaching specific operational benchmarks.
Hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing.
Working with Area Vice President and Director of Operations to improve the Company’s quality program.
Budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility.
Maintaining clean and efficient facilities including vehicle/equipment maintenance.
Properly maintaining and controlling the use of currently available rack space and evaluating the need for additional racks.
Daily shred operations, including auditing of daily paperwork, overseeing and reconciling daily shred functions of critical accounts.
Conducting and supervising audits.
Providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone.