Operations Manager

Propel Autism•Marietta, GA

7d•Onsite

About The Position

The Operations Manager is responsible for leading the operational performance of the organization to ensure efficient service delivery, organizational safety and compliance, and execution of the organization’s growth strategy. This role involves overseeing various aspects of the company's operations, including center operations, quality assurance, human resources, scheduling, facility management, and intake processes. The Operations Manager will collaborate with leadership to implement processes, manage key metrics, ensure regulatory compliance, foster positive employee relations, and drive strategic growth.

Requirements

Experience with practice management and HRIS platforms (Central Reach, Paycom).
Knowledge of HIPAA guidelines, OSHA regulations, and city, state, and federal laws.
Experience in HR and talent management, including staff appreciation, recognition, team building, recruiting, and retention.
Experience in scheduling management, including client and staff scheduling, time off requests, and payroll.
Experience in facility management, including cleanliness, organization, safety, inventory, and maintenance.
Experience with intake and enrollment processes.
Experience in strategic planning.

Nice To Haves

Subject matter expert for non-clinical aspects of company practice management and HRIS platforms.
Experience collaborating with clinical leadership teams.
Experience managing parent collaborations regarding attendance and availability.
Experience with data/dashboard/reporting development and circulation.
Experience forecasting staffing needs.

Responsibilities

Lead the operational performance of the organization to ensure efficient service delivery, organizational safety and compliance, and execution of the organization’s growth strategy.
Establish, train, and communicate procedures, systems, and tools for smooth operations across all team members.
Serve as subject matter expert for non-clinical aspects of practice management and HRIS platforms (Central Reach, Paycom), including systems administration and staff training.
Report and lead the execution of key operating metrics and performance indicators.
Convene regular meetings with the clinical leadership team to address client issues, employee/parent concerns, scheduling conflicts, problem resolution, and process development.
Ensure clinics abide by HIPAA guidelines, OSHA regulations, and all applicable laws.
Collaborate with the Center Manager and Talent Acquisition on staff appreciation, recognition, and team building initiatives.
Collaborate with the leadership team to execute organizational goals related to staffing, recruiting, and retention.
Administer or oversee the administration and enforcement of disciplinary matters, disputes, productivity, recognition, and morale.
Foster positive employee relations and high employee engagement; work to solve employee issues.
Create and distribute schedules for new/current clients and new/current hires.
Track and input therapist time off requests and advanced offloading of sessions in CR.
Review and approve time off requests and payroll timecards.
Collaborate with parents regarding attendance, vacations, and changes in availability.
Maintain appointments based on authorization and visit limits, and notify relevant teams of scheduling outside authorized limits.
Track and enforce appointment conversion policy.
Manage and communicate daily schedule updates to adhere to client clinical plans.
Own development and circulation of all related data/dashboard/reporting to executive leadership.
Forecast staffing needs and support clinical and operational needs of the company.
Co-manage the Center Manager with the Clinical Director to maintain operational efficiency of facilities, including cleanliness, organization, safety, inventory, and maintenance.
Perform requisition orders for all supplies needed for all locations.
Partner with diagnosticians to drive access to ASD diagnoses and assess suitability for prospective clients.
Formalize documentation of all current intake and scheduling process workflows and oversee training on implemented system changes/upgrades.
Evaluate existing and scheduling processes to identify opportunities for enhancement or replacement.
Engage in strategic planning to grow the organization.