Operations Manager

Community Concierge Services • Charlotte, NC

12d • Hybrid

About The Position

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. Our team of more than 700 employees serves over 175,000 apartment homes each night. We're looking for a hands-on leader to manage the people, service quality, and client relationships within an assigned district. If you've supervised hourly teams, handled call-offs, coached employees, and stepped in to get the job done, your experience could translate well to CCS. This is an opportunity to move into broader responsibility across multiple communities with a growing, founder-led company.

Requirements

• Supervising hourly or part-time employees in industries such as Valet trash or other field services, Commercial cleaning or janitorial operations, Security operations, Parking or valet services, Hotels or housekeeping, Restaurants or quick-service operations, Staffing or branch operations, Apartment maintenance.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.
• Willingness to perform the work you ask others to do.
• Ability to build relationships while holding people accountable.
• Organizational skills to manage across multiple locations and competing priorities.
• Ability to communicate early, solve problems calmly, and follow through.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.

Nice To Haves

• Previous valet trash experience is helpful, but leaders from related industries are encouraged to apply.

Responsibilities

• Build and support a dependable team by recruiting, hiring, onboarding, and training part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and keep staffing needs ahead of service demand.
• Own nightly service execution by confirming staffing and responding quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Manage client relationships and district administration by communicating professionally with property managers and following through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.

Benefits

• Company vehicle provided, with work-related fuel and maintenance covered
• Company-sponsored health insurance available for you and your family
• 401(k) matching: 4% match on the first 5% contributed after 12 months
• Flexibility in organizing daytime work around completed responsibilities and operational needs
• Opportunities for increased responsibility and advancement as CCS expands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed