Operations Manager (VCF)

Vancity•Vancouver, BC

50d•$91,000 - $102,000•Onsite

About The Position

As an Operations Manager, you’ll manage building operations at 312 Main and play a key role in driving sales - building and improving the systems, processes, and internal and external partner relationships that support leasing, marketing, and long-term sustainability. You’ll also bring a thoughtful, strategic lens to how we operate - helping refine policies, practices, and processes so they are clear, effective, and aligned with our goals. As part of this work, you’ll regularly look at how we’re performing and identify opportunities to more deeply embed REDI and decolonization principles into the way we make decisions and run our organization. This is a Full-Time, Permanent role based at our 312 Main Street Office.

Requirements

5+ years’ experience in operations within nonprofit, social enterprise, or multi-use community spaces
Demonstrated success in business development, revenue generation, and partnership growth
Strong marketing, communications, and stakeholder engagement skills, including tours and value-based storytelling
Ability to balance commercial performance with social mission and community impact
Experience managing building or program operations, contracts, leases, and service agreements
Working knowledge of budgeting, invoicing, A/P and A/R, and financial coordination
Systems thinker with experience improving digital tools, workflows, and operational processes using data insights
Experience developing policies, safety/continuity plans, and overseeing IT/vendor coordination
Proven ability to supervise and mentor staff while maintaining strong organizational discipline
Strong written and verbal communication skills with the ability to collaborate cross-functionally
Ability to lift and transport materials or equipment up to 30 lbs in support of day-to-day operations

Responsibilities

Designing and executing business development strategies for the basement, ground, and second-floor spaces to drive revenue and community impact
Leading sales, tours, and partnership outreach to prospective members, tenants, and community organizations
Developing and delivering marketing and communications strategies, including social media, newsletters, and impact reporting
Strengthening brand presence and member engagement through compelling storytelling and community activation
Fostering strong member relationships to support retention, satisfaction, and a consistent experience
Maintaining accurate administrative and CRM records to support reporting, planning, and operational efficiency
Contributing to organizational strategic planning with insights that support sustainable growth and mission alignment
Acting as an ambassador for 312 Main within the Downtown Eastside and broader stakeholder community
Leading building and program operations, including digital systems, workflows, and software platforms that support efficiency and member experience
Collecting, analyzing, and reporting operational data to inform evidence-based decision-making and continuous improvement
Managing licence agreements, leases, bookings, and invoicing in coordination with finance and property management partners
Overseeing contracts and accounts payable and receivable processes to ensure financial accuracy and compliance
Recommending and implementing process improvements based on data, feedback, and organizational priorities
Developing and maintaining member policies, procedures, and the Disaster Plan to support safety, inclusion, and continuity
Managing website and member portal updates to ensure accurate, accessible information
Supervising and mentoring the Operations Coordinator