Operations Manager

Lucky Strike Entertainment•Livermore, CA

10d•Onsite

About The Position

Lucky Strike Entertainment is seeking an Operations Manager to ensure all amusements, activities, redemption prizes, and associates in their centers are set up for operational success. This role involves owning the arcade merchandising strategy, managing vendor relationships, training center staff, developing operating standards, utilizing operational reports for profit maximization, administering the Intercard system, and conducting ad hoc analysis. The Operations Manager will also provide prompt support to center and support staff, assisting colleagues as needed to ensure a seamless customer experience.

Requirements

5 years + of retail management experience including selection of products based upon analytics
Retail training experience
Familiarity with inventory and purchasing processes
Intermediate or above Excel user
Ability to travel 50% of the time

Responsibilities

Owns the arcade merchandising strategy, including plan-o-grams for redemption counters/rooms and self-redemption machines.
Manages lists of approved prizes by vendor, tests new products, and keeps merchandise fresh through seasonal programs.
Calculates and sets price value on all redemption items and negotiates with and selects vendors in conjunction with Purchasing.
Ensures merchandising materials are used to professionally present the amusement area in each location.
Works closely with Area Game Technicians to hit Cost of Sales (COS) targets by location.
Consistently trains and follows up with center managers and hourly associates to ensure proper execution of operating standards.
Works closely with the Training Department to ensure training and support materials best support the field.
Serves as the primary drafter and owner of the Operating Standards (OS) for Amusements, working with Loss Prevention and Operations to make standards efficient.
Routinely improves standards and the toolkit used by the field to execute standards.
Uses operational reports to ensure profit is being maximized, controls are in place, and standards are being followed.
Maintains the intranet site for Amusements reference materials.
Regularly communicates with managers on their Amusements operations and results.
Manages user profiles and processes for locations with Intercard, maintaining pricing of games and prizes in the system.
Trains managers to use the Intercard system and supports centers with follow-up questions and system changes.
Performs ad hoc analysis as requested by the Director of Amusements or Senior Management (e.g., pricing analysis, inventory targets, mix analysis, ROI, discounts analysis, 3rd Party Operator performance).
Promptly assists and responds to all center and support staff questions or requests by taking ownership of the inquiry and guiding to resolution.
Readily assists colleagues with miscellaneous duties to prevent delays in the customer service experience.