Operations Manager
About The Position
We are one of the largest private real estate lenders in the Mid-Atlantic, located in McLean, VA, and have deployed more than $2 billion in capital since 2012. We provide financing solutions for residential and commercial real estate investors and developers and have been recognized by Inc. 5000, the Financial Times, and the Washington Business Journal as one of America's fastest-growing companies. We're seeking an in-office, highly driven Operations Manager to partner directly with the CEO and lead operational execution across the lending platform. This role is ideal for a hands-on operator who thrives in fast-paced environments, enjoys solving complex operational challenges, and can build scalable processes while leading teams through growth and change.
Requirements
- 5+ years of operations leadership experience.
- Experience managing managers, team leads, or supervisors.
- Proven success improving operational workflows and business processes.
- Strong organizational, project management, and problem-solving skills.
- Experience leading teams in a high-volume, deadline-driven environment.
- Excellent communication and interpersonal skills.
- Ability to balance speed, quality, and customer experience.
Nice To Haves
- Experience in lending, mortgage, private credit, real estate finance, fintech, or financial services.
- Background in operational transformation, business process improvement, or management consulting.
- Experience overseeing multiple functional teams simultaneously.
- Bachelor's degree in Business, Finance, Economics, or a related field.
Responsibilities
- Own the operational flow of loans from application through funding, servicing, and payoff.
- Monitor loan pipeline activity and proactively remove operational bottlenecks.
- Ensure loan files move efficiently between departments without unnecessary delays.
- Drive accountability around turnaround times, quality standards, and service levels.
- Evaluate existing workflows and identify opportunities for improvement.
- Build, document, and refine SOPs, operational procedures, and controls.
- Improve checklist execution and quality assurance processes.
- Create scalable systems that support continued company growth.
- Analyze root causes of recurring operational issues and implement long-term solutions.
- Lead and develop department team leads across six operational functions.
- Establish KPIs, accountability standards, and performance expectations.
- Coach leaders to improve productivity, communication, and execution.
- Help evaluate organizational structure and make recommendations for team alignment and efficiency.
- Ensure work is completed accurately before moving to the next stage of the loan lifecycle.
- Reduce rework caused by incomplete or inaccurate processing.
- Create a culture of ownership, attention to detail, and continuous improvement.
- Maintain high standards in a fast-paced, deadline-driven environment.
- Serve as the CEO's operational partner.
- Provide visibility into operational performance, team productivity, and workflow challenges.
- Recommend process, staffing, and organizational improvements.
- Help drive operational strategy while remaining actively involved in execution.
Benefits
- Direct access to the CEO and executive leadership team.
- Opportunity to build and shape a newly created leadership role.
- Significant influence across six departments and the entire lending lifecycle.
- Growing company with strong market presence and continued expansion plans.
- Ability to make an immediate and measurable impact on business performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
