Operations Manager

MAU•Greenville, SC

14h•Onsite

About The Position

The Operations Manager is responsible for ensuring site wide operations are performing at agreed upon service levels at multiple locations and driving continual improvement in safety, logistics, operations and internal support processes. This role serves as the primary point of contact with the customer’s senior management team, ensuring MAU is in compliance with site specific policies and regulations, and maintaining consistent communications between MAU and customer staff. The Operations Manager also supports and fosters a safety culture, meets with the customer regularly for support, budget, and site-specific performance reviews, and is on call 24/7 for any emergency. This position involves talent management, including supervising and developing direct reports, setting standards for screening and interviewing with the recruiting team, and coordinating training and development plans for the leadership team. The role also oversees the administration of OSHA Required Safety Programs, develops training material, implements the Site Safety Excellence Plan, and facilitates the Safety Action Improvement Process. Other duties include performing safety Gembas, overseeing safety training, validating powered industrial equipment training, documenting training, updating the Cross-Training Matrix, providing coaching to associates, interfacing between customer and MAU leadership, providing resources for special projects, evaluating project performance, attending departmental meetings, and tracking/reporting PO billing & Site Expenses.

Requirements

Bachelor’s Degree OR High school diploma with 5-7 years of experience of management in a manufacturing environment
Leading teams
Hazard identification
Spoken and written communications
Presentation skills
SAP or Warehouse Management Software Transactional Experience, 1-3 years
Cell phone and laptop computer for communication during emergency / critical events

Nice To Haves

Lean / Six Sigma Manufacturing Experience
Human resources experience and training
Microsoft Office proficiency
Customer service
Proven ability to solve problems and motivate others

Responsibilities

Ensure site wide operations are performing at agreed upon service levels at multiple locations.
Drive continual improvement in safety, logistics, operations and internal support processes.
Serve as the primary point of contact with the customer’s senior management team.
Ensure that MAU is in compliance with site specific policies and regulations.
Ensure that consistent communications are maintained between MAU and customer staff.
Ensure that department specific metrics are meeting target.
Support and foster a safety culture that is engaged and focused on achieving “Zero Incidents”.
Meet with customer regularly for support, budget and site specific performance review.
Be on call 24/7 for any emergency including both personnel injury and property damage.
Supervise and develop 4 direct reports.
Set standards for screening, interviewing and provide hiring recommendations for leadership, training and administrative support positions in association with the MAU Recruiting Team.
Coordinate training and development plans for the leadership team.
Maintain consistent administration of MAU policies to mitigate legal exposure.
Oversee administration of OSHA Required Safety Programs.
Oversee and help develop training material, standard work, and other documents to help standardize processes and keep employees safe.
Implement Site Safety Excellence Plan.
Facilitate Safety Action Improvement Process.
Live safety by identifying hazards, correcting harmful conditions, and improving MAU’s safety culture, particularly in your division and team.
Perform Safety Gembas on a daily cadence.
Oversee Safety Training.
Provide coaching to all Associates.
Interface between customer leadership and MAU leadership.
Provide resources for both short and long term special projects.
Evaluate project performance for process improvement recommendations.
Attend specific departmental meetings as required.
Track and report PO billing & Site Expenses.
Conduct & train 4 Step Problem Solving process.