OPERATIONS MANAGER
DIMENSION MASTER•Austin, TX
•$50,000 - $55,000•Onsite
About The Position
The Role As the Front Office / Operations Manager, you oversee daily front office operations and support overall hotel functions. You help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance. You are a visible leader who helps maintain service standards and operational excellence.
Requirements
- Previous hotel front office or operations leadership experience preferred
- Strong communication, leadership, and customer service skills
- Professional, reliable, and able to lead by example
- Organized and capable of managing multiple priorities
- Comfortable with hotel systems, reporting, and operational tools
- Positive attitude and passion for hospitality
- Flexible to work any shifts including holidays and weekends
Responsibilities
- Oversee daily front office operations including check ins, check outs, and guest service
- Support staffing, scheduling, training, and coaching of front desk and guest service teams
- Assist with service recovery and resolve guest concerns professionally
- Maintain accuracy in billing, reporting, and cash handling procedures
- Coordinate with housekeeping, engineering, and other departments to ensure smooth operations
- Ensure compliance with hotel policies, brand standards, and safety requirements
- Assist with inventory, supplies, and operational needs
- Support leadership with performance reviews and team development
- Act as Manager on Duty as scheduled
- Help maintain a positive, professional, and service oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
