Operations Manager

Dynamic Workforce Solutions•Decorah, IA

10d•Onsite

About The Position

Provide management, leadership, coaching, Business Services support to the business community, and staff support to implement the mission, vision and business plans of the Board and Workforce Center System. This role is responsible for coaching and leading the Workforce Center team to ensure operations meet funding source requirements and performance goals are met or exceeded. It involves planning and implementing a quality management model for continuous improvement and customer satisfaction, preparing operational budgets, and ensuring funds are expended according to regulations and policies. The position also requires representing the Workforce Centers in various forums, building relationships with business and industry representatives, coordinating outreach and recruitment, explaining program benefits to employers, and working closely with Career Planners to match customers with opportunities. Compliance with Federal, State, and Local regulations is essential, as is establishing and maintaining positive working relationships with the Board and workforce partners. Effective communication with various stakeholders, seeking best practices, assessing project status, and timely hiring and performance management are key responsibilities. The role emphasizes Extreme Customer Service behaviors.

Requirements

Minimum of a bachelor's degree in human services, Business, Education or Human Resource field or equivalent experience.
Progressive responsibilities in management and workforce development program operations.
Strong business knowledge of fiscal operations and performance measurement.
Must have prior experience as a senior staff member in Workforce Development.
Experience in training/coaching and mentoring required.
Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers.
High level of communications skills and the ability to work alone.
Need strong technical skills and commitment to a continually improving environment.
Must have valid driver's license and adequate vehicle insurance coverage.

Responsibilities

Coach and lead the Workforce Center team to ensure current operations meet funding source requirements and performance goals are met or exceeded.
Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction.
Prepare multiple funding stream, cost-allocated operational budgets with the assistance of the project accountant.
Ensure that funds are expended as required by program regulations, regional protocol and in accordance with policy.
Regularly monitor expenditures between multiple funding streams to ensure funds are maximized, while ensuring no overages.
Maintain approved cost allocations plans for allowable usage of funds.
Represent the Workforce Centers in local, State and National forums as requested by the Board.
Initiates and maintains ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.
Coordinates and attends job fairs to conduct outreach and recruitment activities.
Explain benefits and employment support services provided by the Program to employers, including addressing employers' special needs.
Work closely with the Career Planners to ensure customers are assessed and appropriately matched to work experience opportunities and On the Job training opportunities.
Meet regularly with Career Planners & the Quality Policy Trainer to review performance and contract requirements.
Ensure compliance with applicable Federal, State and Local regulations that apply to workforce development business operations.
Establish and maintain positive working relationships with the Board and all workforce partners to optimize funding, customer satisfaction, and community relations.
Communicate effectively with Board, DWFS management, operations staff, community partners, and the public.
Establish and maintain relationships with community employers, support service organizations, economic development groups, and faith-based and community-based organizations.
Seek out best practices to replicate when and where appropriate.
Meet with workforce systems management group to assess project status and share new directives and procedures.
Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other duties and special projects as needed to meet overall company objectives.