Operations Manager

MTM Transit•Fort Walton Beach, FL

1d•Onsite

About The Position

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract. This position is contingent on the award of contract.

Requirements

Bachelor’s Degree (or equivalent combination of education and experience) in a related field
3+ years of relevant experience within the past 5 years, with increasingly responsible management responsibilities, with a similar scope, size, and complexity as this location (paratransit/fixed transit- 50+ driver-size)
Previous management experience in the Para-Transit or livery industries
Previous experience working with senior citizens or persons with disabilities
Experience supervising hourly personnel in a passenger transportation environment
Experience training in a classroom and behind the wheel setting
Must possess a valid driver’s license
Strong problem solving skills
Ability to understand and administer discipline
Knowledge of basic safety and training procedures
Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
Ability to maintain high level of confidentiality
Regular attendance is required

Nice To Haves

Valid CDL Class B license
Capabilities as it relates to data analytics preferred
Thorough knowledge of ADA, DOT, FTA regulations preferred

Responsibilities

Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
Perform monthly Safety meetings
Training, retraining and updates to policies, procedures and safety guidelines
Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
Perform additional duties as assigned or required
Monitor performance of direct reports and provide coaching and guidance