Operations Manager

Tech-24 A Commercial Food Service Repair Company Inc • Ashland, VA

20d • $105,000 - $120,000 • Hybrid

About The Position

The Operations Manager is the connective tissue across Tech24's multi-site Central Region operations. Based in Ashland and reporting to the General Manager, this person is the operational lead for the Ashland branch while extending their reach across all regional locations to drive consistency, accountability, and performance. This is not a desk role. This person will travel, observe, coach, and implement until every branch is running from the same playbook. Built on the foundation of the Service Manager role, the Operations Manager takes on an expanded mandate: cross-site process ownership, multi-team leadership, and direct accountability for regional P&L results. This is the stepping stone between branch leadership and the GM seat.

Requirements

• Demonstrated leadership experience in a service, operations, or branch management environment
• Proven ability to read, interpret, and act on financial and operational reporting including P&L, EBITDA, and KPI dashboards
• Experience managing day-to-day operations across a high-volume, fast-paced service environment
• Track record of performance management and workforce development: coaching, accountability, and building people up
• Proactive safety culture mindset with a history of holding teams to OSHA and compliance standards
• Demonstrated ability to resolve operational challenges, implement corrective actions, and drive sustained profitability
• Exceptional communication skills with the ability to lead, influence, and motivate across multiple teams and locations
• Process-oriented mindset with a track record of implementing scalable, duplicable operational systems
• Self-motivated, proactive, and comfortable making decisions with incomplete information
• Service industry background required (foodservice, HVAC, facilities, or adjacent industries welcome; specific technical expertise not required)
• Comfortable with 30-40% regional travel within the service area

Nice To Haves

• Experience with Power BI or similar data and reporting platforms
• Familiarity with work order management systems
• Background in industries with field technician teams or dispatch-driven workflows
• Prior experience as a multi-site manager, operations manager, or equivalent regional leadership role
• Trades or field service industry background

Responsibilities

• Oversee day-to-day branch operations at the Ashland location, including full work order lifecycle management from intake through billing and revenue recognition
• Serve as the operational lead across all Central Region branches, traveling 30-40% within the service area to audit, coach, and drive consistency
• Design, implement, and enforce standardized SOPs, policies, and procedures across all branch locations so operations are scalable and duplicable
• Drive operational metrics including days-to-complete, P&L performance, and utilization across all sites against defined targets
• Provide direct leadership and performance management to branch Service Managers, building their capability and accountability
• Lead, develop, and foster a team culture built on safety, accountability, teamwork, and continuous improvement at every level of the organization
• Serve as the first line of contact for employee relations, functioning as in-house HR support at the branch level and reducing escalations to corporate
• Conduct safety meetings and ensure full OSHA and compliance standards are met across all facilities
• Maintain and grow customer relationships through direct engagement, site visits, and consistent follow-through on service commitments
• Leverage Power BI and GE platforms to monitor regional performance data and make proactive, data-informed decisions
• Set and communicate short-term and long-term goals across the region, reinforcing them in daily operations, stand-ups, and branch visits
• Collaborate closely with Fleet, HR, AP and AR, and vendor partners to ensure cross-functional execution supports operational targets
• Support the hiring and onboarding of technicians and branch staff in partnership with Talent Acquisition
• Conduct ride-alongs and site visits with field staff to maintain customer relationships and support technician development

Benefits

• Weekly Pay
• Company vehicle, gas card, uniforms, and phone provided
• Generous paid time off
• Paid holidays
• Your birthday off
• Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-paid long-term disability and basic life insurance
• Comprehensive training opportunities
• 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed