Operations Manager - Risk Consulting

RSM•Charlotte, NC

About The Position

The Operations Manager in Risk Consulting partners strategically with consulting leadership to support strategic implementation and operational effectiveness. The role collaborates with functional areas across the practice to optimize resource and financial performance, minimize risk, and maximize client experience. It identifies process improvement opportunities, implements solutions, manages new service line development and systems implementations, and provides ongoing operational support and oversight. The position supports consulting leaders by helping translate strategic vision into action, managing initiatives, facilitating communication and leadership meetings, and contributing to growth strategies. It uses performance reports and systems to analyze financial results, monitor profitability and plan attainment, and provide leaders with business insights. The role also develops implementation plans and performance measures, supports change management, and provides operational team oversight, performance management, coaching, and development. RSM describes most roles as following a hybrid workstyle, with team members aligned to an RSM office and meeting in person when it best supports clients, teams, development, or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities, and client needs.

Requirements

Bachelor’s degree required.
At least 5 years of experience working with management-level individuals.
Experience managing others in a team environment, directly or indirectly.
Experience effectively managing multiple projects.
Experience navigating a matrix reporting environment and solving or resolving complex issues.
Advanced Microsoft Office skills, including Excel, PowerPoint, Word, and Outlook.
Strong analytical skills and ability to process financial information for reasonableness and accuracy.
Ability to work in a large, complex, fast-paced, dynamic organization with ambiguity and change.
Ability to work effectively with employees at all levels, including senior leadership.
Ability to work autonomously and as a team leader.
Strong problem-solving and analysis skills.
Strong organization, prioritization, and time-management skills.
Ability to supervise and review project or assignment results.
Ability to train, mentor, and provide guidance and feedback to team members.

Nice To Haves

Previous experience working in a professional services firm.
Project management certification.
Experience with Visio.

Responsibilities

Partner with consulting leaders to develop objectives and agendas for leadership meetings, facilitate meetings, and oversee strategic and tactical priorities.
Help leadership translate strategic vision into action by managing key initiatives and facilitating communication.
Participate in developing and executing growth strategies.
Identify and address risk mitigation, process improvement, communication, and support needs affecting client solution delivery.
Partner with internal departments—including human resources, technology, sales, marketing, finance, legal, and resource management—to develop, implement, and maintain effective support processes.
Manage and facilitate new service line development and deployment, and specific system implementations, coordinating with service line leaders, technical counterparts, internal support functions, and vendors as needed.
Use performance reports and systems to interpret financial data, monitor profitability and plan attainment, and provide business reporting to leaders.
Develop implementation plans and performance measurements for strategic initiatives.
Determine appropriate corrective actions to ensure projects are delivered on time, within budget, and within scope.
Provide interim hands-on leadership, management, and oversight to troubled initiatives as needed.
Partner with consulting leaders to provide change management support for internal initiatives.
Oversee assigned operational team members, including performance management, development, coaching, and exit counseling.
Supervise and review the results of projects or assignments; train, mentor, and provide guidance and feedback to team members.